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1Z0-970 Oracle Sales Cloud 2017 Implementation Essentials

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1Z0-970 exam Dumps Source : Oracle Sales Cloud 2017 Implementation Essentials

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Oracle Oracle Sales Cloud 2017

Google Cloud CEO Diane Greene is out, to breathe replaced by former Oracle exec Thomas Kurian | killexams.com existent Questions and Pass4sure dumps

  • Diane Greene grew to breathe head of Google's cloud three years in the past after her delivery-up became got.
  • She's being replaced by Thomas Kurian, who become up to now president of Oracle.
  • Diane Greene, who turned into employed three years in the past to build Google's GOOGL cloud-computing enterprise, is being replaced in that job by former Oracle ORCL govt Thomas Kurian.

    Google celebrated on Friday that Kurian is joining Google Cloud on Nov. 26, and should engage over the management duty in early 2019. Greene will remain CEO of the company until then.

    or not it's been a rocky tenure for Greene, who brought severe industry chops to Google, having prior to now co-situated and rush VMware. She's staffed up the enterprise earnings group and gained enterprise from the likes of Spotify and Snap, however Google has failed to devour into Amazon AMZN 's big lead in the market, and Microsoft has certainly subject itself in second vicinity.

    Greene, a director of Google father or mother industry Alphabet when you deem that 2012, is staying on the board.

    Kurian spent more than two many years at Oracle, rising to the stage of president of product building. In September he talked about he became taking "extended time off" in an e-mail to personnel, however he resigned before the halt of the month.

    Greene wrote in a blog post on Friday that she, Google CEO Sundar Pichai and u.s.Hölzle, Google's senior vp for technical infrastructure, sum interviewed Kurian for the job. Hölzle originally recruited Greene to the job, which she received when Google obtained her aged start-up Bebop for $380 million.

    "once I joined Google full-time to rush Cloud in December 2015, I instructed my family and chums that it would breathe for two years," Greene wrote. "Now, after an unbelievably stimulating and productive three years, it breathe time to note to the passions I've lengthy had round mentoring and training."

    Alphabet raised eyebrows in its salary convoke ultimate month, when the industry gave less information than it had during the past on the dimension and boom fee of the cloud unit.

    In February, Pichai instructed analysts that the replete cloud business, which includes purposes for electronic mail, word processing and spreadsheets in addition to public cloud infrastructure, became generating more than $1 billion in earnings per quarter and stated that, in line with publicly purchasable data from 2017, turned into seemingly turning out to breathe sooner than any of its competitors.

    however when asked for an supplant in October, Pichai not celebrated to present specifics, saying only that he's seeing "potent symptoms" that the funding is paying off and that enterprise wins "become better income deals over time."

    Some analysts hold been unimpressed.

    "there hold been especially no metrics in terms of the cloud company, which they view as now not an overly encouraging sign," analysts from Atlantic Equities wrote in a report after the revenue report.

    WATCH: Greene says Google's cloud is transforming into sooner than some other

    extra From CNBC


    Google's fresh cloud chief has a lifestyle clash forward of him after 22 years at Oracle | killexams.com existent Questions and Pass4sure dumps

    Google touts itself as having the top-rated technology for sophisticated computer studying and synthetic intelligence workloads. The company additionally created the Kubernetes know-how for digital containers, which makes it viable for builders to simply movement around code between machines and clouds.

    however when it comes to the massive storage and core computing contracts, numerous trade consultants, venture capitalists and tech executives alike told CNBC that Google's sales crew is ineffective, preferring to sell what it thinks is ultimate instead of what consumers shriek they want.

    "You don't obtain paid to breathe appropriate, you obtain paid to sell what the customer wants to purchase," referred to Mackey Craven, a accomplice at challenge solid OpenView venture partners in Boston who specializes in industry beginning-ups.

    Bloom celebrated that Kurian might moreover hold an capabilities over Greene because his work at Oracle has spanned the know-how stack, from the facts middle and hardware sum of the manner as much as utility software. it's faultfinding at Google, because the enterprise's cloud community includes cloud infrastructure as well as purposes like electronic mail, note processing and spreadsheets. Greene, by contrast, spent her profession within the "guts of the working atmosphere," prime mentioned.

    "Thomas is a really fanciful time-honored supervisor and he understands sum elements of the company," prime talked about.

    nevertheless, Kurian has a spacious problem forward of him, not simply getting Google's developer culture to arrive back aboard, but moreover getting patrons restful and trusting of the Google company.

    while Google has lengthy had a big roster of small and mid-measurement companies the usage of its apps, it's an entire separate remember to appeal to chief guidance officers of tremendous businesses, chiefly in tightly regulated industries. Kurian will want Alphabet's funding dollars to employ the appropriate sales americans and to pursue the large-spending debts aggressively.

    it is a troublesome promote at Google, whose investor base has arrive to are expecting extreme operating margins. A outdated huge-name enterprise government, Diane Bryant become brought on as working chief remaining November but lasted most efficient seven months on the enterprise.


    update 1-Oracle earnings beats, however shares douse on cloud income miss | killexams.com existent Questions and Pass4sure dumps

    (provides details on cloud income, background on cloud push, shares)

    Dec 14 (Reuters) - Oracle Corp reported more desirable-than-anticipated quarterly income and income but the business’s shares dipped in prolonged buying and selling as profits in its fast-becoming cloud-based mostly company fell short of analysts’ estimates.

    The company’s shares were down very nearly 3 p.c in after-market trading on Thursday.

    profits in cloud-based mostly company rose forty four p.c to $1.52 billion in the second quarter.

    Analysts on household had anticipated total cloud earnings of $1.fifty six billion, in accordance with Thomson Reuters data.

    A late entrant into the impulsively growing to breathe cloud-primarily based utility business, Oracle has aggressively stepped up efforts to bridge the pocket with rivals akin to Amazon.com Inc, Microsoft Corp and Salesforce.com Inc.

    profits in Oracle’s natural utility licensing enterprise, with the aid of far nonetheless its biggest, rose 3 p.c to $6.31 billion.

    The business’s internet salary rose to $2.23 billion, or 52 cents per share, in the second quarter ended Nov. 30, from $2.03 billion, or forty eight cents per share, a year previous.

    total adjusted salary rose 6.2 percent to $9.sixty three billion, beating expectations of $9.fifty seven billion, based on Thomson Reuters I/B/E/S.

    On an adjusted groundwork, Oracle earned 70 cents per share, beating analysts’ evaluate of a earnings of 68 cents.

    salary rose to $9.62 billion from $9.04 billion.

    Reporting via Sonam Rai in Bengaluru; enhancing by using Sriraj Kalluvila


    1Z0-970 Oracle Sales Cloud 2017 Implementation Essentials

    Study guide Prepared by Killexams.com Oracle Dumps Experts


    Killexams.com 1Z0-970 Dumps and existent Questions

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    1Z0-970 exam Dumps Source : Oracle Sales Cloud 2017 Implementation Essentials

    Test Code : 1Z0-970
    Test cognomen : Oracle Sales Cloud 2017 Implementation Essentials
    Vendor cognomen : Oracle
    : 75 existent Questions

    Do not forget to read these existent test questions for 1Z0-970 exam.
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    Oracle Sales Cloud 2017 Implementation Essentials

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    The leading CRM tools tender a replete scope of functionality | killexams.com existent questions and Pass4sure dumps

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    Adobe Marketing Cloud

    OS: Windows, macOS, LinuxDeployments: Software as a service (SaaS)Business size: sum sizes

    There’s a CRM platform or marketing automation suite for every company. The tough share is sorting through sum of the products to construct the best choice.

    The Adobe Marketing Cloud enterprise-level platform offers customer assignation features and efficiency tools. It consists of integrated modules that address analytics, online user targeting, drive management, social media marketing, content and channel management, user profile management, and drive forecasting. A separate platform offers tools to assist organizations understand and maximize audience assignation with premium TV and film.

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    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: Small to midsize

    HubSpot features core CRM functionality, strong social CRM integration, customer lifecycle functionality and integration with other HubSpot Inc. products, including HubSpot Sidekick for Business. HubSpot CRM moreover provides enhanced data collection capabilities.

    The product's customer lifecycle features involve customer integration with Google Apps and email services, such as Gmail and Microsoft Outlook, as well as a contact timeline that tracks customer interactions and offers alerts and notifications.

    The software's data collection features leverage an integrated data warehouse with information from millions of companies worldwide, which HubSpot updates when information is added to a user's database.

    The product's data enrichment functionality goes beyond demographics and profile information and adds apropos information across a variety of domains and formats, such as word stories, blog entries and other media-based data.

    The database may contain information on specific people to assist facilitate personal contact. This personal data collection extends to the product's social media functionality by importing social media-based information, including profile data and images of contacts, automatically.

    HubSpot CRM includes an open API for integration with other services.

    Pricing starts at $200 per month for 100 contacts; $800 per month for 1,000 contacts; and $2,400 per month for 10,000 contacts.

    Infusionsoft

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: Small

    Infusionsoft provides core functionality for business-to-business (B2B) and business-to-consumer (B2C) organizations. The product includes contact management, customer assignation tracking, and lead capture and prioritization, as well as automation for marketing, billing, payments and customer follow-up.

    Infusionsoft's marketing automation features enable users to maintain personalized communication with customers via different channels, as well as sales automation to coordinate histories of customer interactions with support.

    The sales and marketing components work together to assist organizations create campaigns that can breathe personally customized for existing customers, as well as more common appeals to fresh customers. This drive component is enabled through a drag-and-drop interface.

    Infusionsoft features strong e-commerce functionality, including the main features for public-facing transactions -- online storefronts, billing and inventory tracking.

    Its social media features involve content curation tools, automated audience assignation and a social listening app. Users can monitor those channels to retrieve customer sentiment and feedback, and can create customized, customer-engaging promotions for social media, as well as scheduled announcements.

    The Essentials edition is $199 per month, the Deluxe Sales edition is $299 per month, the Complete edition is $379 per month and the Team edition is $599 is per month.

    Marketo

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: sum sizes

    Marketo Inc.'s marketing platform is built around email as a primary assignation channel. Its marketing features are augmented by tools for customer retention, including analysis of customer behavior data for assignation enhancement, user rewards and gamification, which engages users online to encourage social sharing of the brand.

    Other marketing features involve marketing automation, lead generation and lifecycle workflow, drive budget management, social media marketing, an analytics-driven sales insight tool, and analytics-supported customer content creation. Marketo moreover provides pecuniary analytics.

    The platform's social media functions involve brand ambassador development, which helps companies identify brand enthusiasts and incentivize them to promote the company's products and services.

    Marketo integrates with Salesforce, Microsoft Dynamics 365 and SugarCRM, and it communicates with these CRM platforms to provide a bidirectional exchange of data to enhance lead pipeline management and prioritization.

    Pricing starts at $1,195 per month.

    Microsoft Dynamics 365

    OS: Windows, macOS, LinuxDeployments: SaaS, on premisesBusiness size: sum sizes

    The Microsoft Dynamics 365 SaaS suite provides core CRM features, several peripheral components and a host of integrations with other CRM products and third-party apps. Dynamics CRM is suitable for B2C and B2B use.

    The platform provides core sales, marketing and service functionality, including lead management, drive management and customer tracking. Enhanced features enable users to provision customer insights, to perform multichannel social marketing and monitoring, and to map social media activity for trend analysis.

    Because the Dynamics products are deeply integrated with the Microsoft Office suite and other prominent offerings, such as Power BI, their analytics components are strong and provide resilient reporting and visualization features, and can easily interface with external data sources, including Excel.

    As with most Microsoft cloud-based offerings, Dynamics 365 can breathe implemented on in-house servers, as well as with a hybrid cloud on-premises architecture that situates its components wherever they serve the company best. However, note that while the suite can rush from the cloud on multiple operating systems, it can only rush on premises on Microsoft Windows.

    Pricing for Dynamics CRM Online begins at $8 per user per month for the Team Members edition, the Dynamics 365 Enterprise Edition procedure 1 is $115 per user per month, and procedure 2 is $210 per user per month. Pricing for the on-premises edition is license-based and is handled on a case-by-case basis.

    How carry out the leading CRM products compare? Oracle CX Cloud Suite

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: Midsize and enterprise

    Oracle's Customer sustain (CX) offers a collection of cloud CRM tools that cover sales, marketing, service, commerce and configure charge quote (CPQ), and they are appropriate for both B2C and B2B organizations. Users can customize many of the Oracle CX modular cloud features for increased functionality.

    The platform's customer assignation components stand alone, enabling users to mix and match these applications according to what best suits a particular minicloud application, as they are known.

    The CX Sales, Marketing and Service Clouds provide core CRM functionality for customer engagement; drive management; and multichannel, personalized contact. The Sales Cloud functionality includes automation, customer management, analytics, sales performance management and sophisticated dashboarding. The Marketing Cloud tools involve social media monitoring, sentiment analysis and drive tracking.

    A feature of the Service Cloud enables users to create customer contact centers, expanding the user's skill to engage when assist is needed. The product provides incident tracking and management, as well as facilitation of peer-to-peer contact.

    The Commerce Cloud provides standard e-commerce features, along with online storefronts, pricing and promotion components, catalog management, and inventory. Templates for creating storefronts may breathe customized, and site structure is achieved through a convenient drag-and-drop interface.

    The CPQ Cloud offers product configuration, pricing and quoting for pricing management and handling orders. Sales personnel can create quotes and proposals and implement discounts and promotions.

    Pricing is by minicloud. A CX Cloud for Midsize option is offered, and it includes the Sales Cloud, Service Cloud, CPQ Cloud and Marketing Cloud. Customers can elect which miniclouds they want. Pricing is based on the total number of hosted users, at $100 per user per month.

    Pegasystems CRM

    OS: Windows, macOS, LinuxDeployments: SaaS, on premisesBusiness size: Midsize to enterprise

    Pega CRM is built around industry process management principles, which is logical, since Pegasystems Inc. is known for its industry process management systems.

    Its core CRM tools involve drive management, lead generation and multichannel customer access. Its sales tools enable sales representatives who interact with customers to leverage analytics for enhanced customer engagement.

    Innovations involve predictive marketing analysis and a sophisticated customer service product with sophisticated ticket management features that can optimize service response. This makes it a particularly apt fit for big companies with a elevated volume of inquiries or support requests.

    Pega's customer-centric analytics enable organizations to anticipate what customers want and to introduce customer behavioral data into high-level marketing strategies. These analytics can moreover integrate with customer support and retention workflows.

    Customer assignation can occur across many channels, including email, voice, social media or online chat.

    Pricing is on a case-by-case basis; contact Pegasystems for a quote.

    Salesforce CRM

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: sum sizes

    Salesforce Sales Cloud enables users to import customer and company data from external sources, such as industry services company Dun & Bradstreet. Sales forecasting tools can track sales team activity via a real-time dashboard. Extensive workflow features involve real-time approval, customizable forms for data capture in the field, and strong integration between marketing and sales components. Users can communicate in real-time via an embedded social channel that syncs with Microsoft Outlook for email and calendar management and interfaces directly with Gmail. Salesforce's Einstein AI functionality provides analytics on require for the CRM tools.

    Pricing starts at $25 per user, per month for basic sales and marketing functionality; replete functionality is available for $75 per user, per month. replete customization is $150 per user, per month, and unlimited support is $300 per user, per month.

    Service Cloud features the Lightning Service Console, which offers a 360-degree view of customers; Case Management for high-visibility case resolution and customer transaction history; and Omni-channel Routing, which matches cases with the most qualified agents. It enables direct customer service on social media; telephony is integrated with top computer-telephony integration systems.

    Pricing for the Service Cloud is $75 per user per month for the Professional edition, $150 per user per month for the Enterprise edition, and $300 per user per month for the Unlimited edition.

    The Marketing Cloud Journey Builder tool helps teams build lasting customer relationships that extend across domains and channels to involve every customer touch point. Pardot marketing functionality can breathe integrated with sales features to facilitate marketing automation with advanced analytics. Social Studio enables social media monitoring and bidirectional assignation features; Advertising Studio facilitates drive management and digital advertising. Contact Salesforce for pricing.

    Finally, Commerce Cloud Digital and Commerce Cloud Order Management fold synthetic intelligence into a personalized digital commerce customer experience, enabling one-to-one product recommendations and fine-tuned search results. Multi-Site Management functionality allows centralized control, with top-down product, process and catalog management.

    Order Management features involve inventory optimization and order processing capability, integrating views of orders, customers, products, inventory and promotions. Contact Salesforce for pricing.

    SAP CEC suite

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: sum sizes

    SAP offers its Customer assignation and Commerce products as modular minicloud options -- single cloud platforms with specialized functionality. They provide core CRM and e-commerce features, as well as a dedicated social media platform and analytics utility.

    Although these clouds are available to companies of sum sizes, they're best suited to larger B2B and B2C organizations.

    SAP's sales and service clouds tender conventional CRM functionality for lead management, sales performance management, multichannel interaction and task management. It moreover offers enhanced features such as embedded predictive analytics for sales, and email response management that tracks customer interaction history for service personnel.

    Campaigns can breathe created and monitored on the sales side, and the service cloud can monitor service performance in existent time. Both clouds feature real-time, peer-to-peer communication between users to facilitate a rapid response to customers.

    The SAP Hybris Marketing Cloud offers components for lead generation based on market analysis, which users can moreover leverage to create efficient marketing campaigns. This enables users to customize marketing campaigns to analyze customer profile data for optimized initial engagement.

    The SAP Hybris Commerce Cloud e-commerce platform can process sales on multiple channels, from point-of-sale systems to social media to convoke centers. It includes tools for managing order and product information, as well as tools for managing the customer sustain in purchasing.

    SAP Jam, the collection's tool for social collaboration, enables both customers and in-house colleagues to communicate. As with most enterprise social CRM platforms, its features involve document sharing and ad hoc group management.

    Each cloud is priced separately.

    SugarCRM

    OS: Windows, macOS, LinuxDeployments: SaaS, on premisesBusiness size: sum sizes

    Offered as both SaaS and on premises, SugarCRM provides core sales, marketing and service management functionality. It offers an array of industry support functions, including scheduling, project management, workflow and custom reporting. Sugar's core features involve augmented drive management, which takes advantage of the product's resilient dashboarding and reporting capabilities.

    SugarCRM's activity stream feature enables collaboration between users, and users can deploy the product's workflows to aggregate customer and sales data for reporting purposes.

    Sugar can spend the leading social media platforms to track the profile activities of contacts online for both sales and support purposes. The product can moreover manage customer inquiries via social media. Although Sugar has no e-commerce functionality, it integrates with other e-commerce platforms.

    SugarCRM is open source, making it highly customizable, especially for reporting, which is SQL-based. Several open APIs facilitate customized integration with other apps, and Sugar can breathe readily integrated with several online data services.

    The Sugar Professional edition is $40 per user per month, the Enterprise edition is $66 per user per month and the Ultimate edition is $150 per user per month.

    Zendesk

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: sum sizes

    Zendesk is a niche platform focused specifically on the customer support function. The platform features a strong mobile implementation. Customer support features involve components for proactive customer engagement, as well as an array of tools that support customer dialog, and analytical tools to support customer service.

    The platform offers features common to most customer service systems, including ticket creation and management, incident tracking, and customer support lifecycle management. Zendesk's integrated email system converts inbound emails into support tickets.

    Zendesk moreover provides a configurable assist headquarters that organizations can spend to build an in-house learning base that both internal and external users can access for support and service information and incident resolution.

    Zendesk tracks customer interactions throughout service incidents and provides integrated phone, chat and email dialog support. This includes Zendesk Chat, its live chat utility, and Zendesk Talk, an integrated phone service that works directly from the platform. Both can breathe embedded in external mobile apps and webpages.

    The Zendesk mobile app, which runs on iPhone, iPad and Android platforms, makes Zendesk well-suited for territory and floor use.

    There are five plans available: Essential is $5 per user per month, Team is $19 per user per month, Professional is $49 per user per month, Enterprise is $99 per user per month and Enterprise Elite is $199 per user per month.

    Zoho

    OS: Windows, macOS, LinuxDeployments: SaaSBusiness size: Small

    Zoho provides traditional CRM features, as well as marketing automation and social collaboration functionality.

    The platform's lead management tools are designed to ply leads throughout their lifecycle. Leads can breathe analyzed externally and acquired from external sources.

    Zoho's internal analytics are embedded in the reporting tool. Standard dashboards are moreover included.

    Zoho moreover offers Zia, an synthetic intelligence-driven support app that learns how each salesperson performs day-to-day activities and provides customized performance support, functions and predictions.

    Marketing automation includes drive management functionality and cost management. Zoho's contact management features provide contact tracking, a rule-based assignment system to match contacts to sales or service personnel, and the skill to import contact information from the major email platforms.

    Social media integration, which is in region for Facebook and Twitter, enables users to track and monitor customer assignation for sentiment analysis, and can breathe accessed from within the Zoho platform.

    An open API is available for custom integrations, and many third-party applications are integrated, including Google Apps. Zoho moreover offers a mobile CRM app.

    Pricing starts at $12 per user per month for the Standard edition, the Professional edition is $20 per user per month, the Enterprise edition is $35 per user per month and the Ultimate edition is $100 per user per month.


    Cornerstone OnDemand (CSOD) Q3 2018 Results - Earnings convoke Transcript | killexams.com existent questions and Pass4sure dumps

    No result found, try fresh keyword!We are on track to nearly double profitability from ultimate year, and they expect to scurry from 6% operating margins in 2017 to ... to the cloud. On the commercial side, the client sales team continued ...

    Comparison of SAP C/4 HANA and Salesforce | killexams.com existent questions and Pass4sure dumps

    Introduction

    After attending SAP’s flagship conference a few months ago, I left intrigued on the fresh pitch SAP made to everyone who attended the conference. There is usually something to entice people with the latest and greatest thing us technologist hold to have. Basically, generating more sales for SAP. It was S/4 HANA, then Leonardo, and now something called C/4 HANA. It is the tech giant’s attempt to enhance the digital experience, obtain to know the customer better, and directly compete against Salesforce in the CRM space. The “C” stands for customer and the “4” stands for 4th generation. SAP isn’t the greatest when naming its tools and they retain changing acronyms every couple months; however, this aligns with the ease of the HANA platform. C/4 HANA is a rebranding of Hybris and the newly acquired Callidus Cloud technologies to provide a holistic customer experience.

    In the press release announcing C/4 HANA, Bill McDermott, SAP CEO, says, “SAP was the ultimate to accept the status quo of CRM and is now the first to change it. The legacy CRM systems are sum about sales; SAP C/4 HANA is sum about the customer.” Really? SAP CRM was the legacy provider and generally behind the status quo. They must hold conveniently forgot they were the flagship CRM provider with SAP CRM. It was the fade to CRM application until Siebel and ultimately Salesforce came along and disrupted the whole industry with cloud computing and a no code approach to SaaS. SAP then followed up with CRM on require and C4C.

    With sum that aside, McDermott is correct. CRM systems are more than just sales constrain automation, but technologies that assist industry hold a single view of the customer. The more they understand their customers through their behavior, orders, people, etc, the better they can service them which ultimately leads to a better relationship and more revenue.

    The following does a side by side comparison of both SAP C/4 HANA and Salesforce. It would breathe impossible to compare everything apples to apples, but I focused on elevated smooth functionality and provided a very simplistic view for understanding purposes. Each application is broken into four major clouds: Marketing, Commerce, Sales and Service. There is an underlying data layer or “Platform” for each application that serves as the base layer for each cloud along with the capability of extending the functionality beyond what each cloud offers.

    Marketing Cloud

    The current version of SAP Marketing Cloud is similar to salesforce’s Pardot. Both carry out a very apt job on tracking customer behavior, drive management, and leveraging machine-based learning for smarter lead nurturing.

    However, Salesforce Marketing Cloud is more than just Pardot. They hold provided other features in Journey Builder, Social Studio and Advertising Studio that brings together commerce, sales and service powered by Einstein, synthetic intelligence software, that uses hundreds of millions of data points to track consumer behavior. For example, a marketer can automatically turn off advertising of a specific product to a customer if a service request has been achieve in. There is nothing more irritating than having a promotion scintillate in front of you on how fanciful the product is when you just had an issue with it. Salesforce Marketing Cloud allows you to consolidate sum social media content about your brand and create service tickets existent time to address issues people are posting. Mobile Studio uses location-based technologies and allows you to deliver mobile messages alongside email, ads, and web campaigns to create a consistent customer journey across every channel.

    As of today (Aug 2018), only drive management leverages SAP Leonardo. On the roadmap SAP will further that capability to Lead Conversion Propensity and Customer Retention. One highlight for SAP Marketing Cloud is the Agency Collaboration. It enables customers and marketing agencies to collaborate on marketing activities. You can hand over the keys to the castle for sum marketing activities in your system or allow agencies access to a portion.

    Advantage: Salesforce

    Commerce Cloud

    Though Salesforce Commerce Cloud is a visionary leader for eCommerce in its ease to install, effortless to manage and simple licensing, it isn’t truly comparable to the vast capabilities of SAP Commerce Cloud. Salesforce made a propel for relevance in the commerce space in 2018 with the purchase of CloudCraze. It gives consumers a personalized shopping journey through multiple channels including web, mobile, social and in-store. However, CloudCraze and Salesforce Commerce Cloud are built on two different platforms and since this is a fresh acquisition, the roadmap of integration is still unclear. Additionally, the Commerce Cloud is a one size fits sum approach to any industry. This could require additional investments in customizations or confederate channel components to fit one’s industry model.

    The SAP Commerce Cloud (previous known as Hybris) as been the leader in the B2B space for nearly a decade. It was named the best commerce platform for 2018 according to the Gartner (magic quadrant below). The industry accelerators, comprising layouts and customer journey templates can obtain customers up and running very quickly. The most significant differentiator is the integration across the C/4 HANA platform. A customer can review their charge lists, analyze inventory levels and behold order document flows from S/4 HANA in SAP Commerce Cloud in existent time without middleware or custom integration. It brings your ERP system to the customer. Additionally, customer service can easily assist customer with issues by having the skill to emulate the customer’s cart and finish off purchases.

    Advantage: SAP

    Sales Cloud

    Although Salesforce and SAP tender similar functionality in this area, SAP’s integration to S/4 HANA gives it a slight competitive edge. The main selling point for the SAP C/4 Sales Cloud is bringing ERP data through to CRM. No necessity for middleware or integration. Seamlessly connect customer order information, document stream and invoicing into SAP Sales Cloud. This can breathe done with Salesforce but does require additional adapters to breathe configured or developed.

    SAP has made strides in improving the functionality and user interface, but still hold some ways to go. Along with the integration, SAP Sales Cloud has endemic features for Leonardo backed account scoring, mapping and route optimization, existent time inventory availability (roadmap for Q3 2018) and, with the CallidusCloud acquisition, a very robust sales person compensation engine.

    The Salesforce Sales Cloud is the crux of the salesforce platform and transparent industry leader and stays the leader in the Gartner Magic Quadrant for sales automation for the 12th year in a row. It is famous to explore at Salesforce Sales Cloud as more than just a sales automation tool, but a platform for industry visibility and collaboration. It is effortless for a non-technical user to extend the application functionality to address workflow and approval processes throughout the organization. It is viable to carry out in the SAP Sales Cloud, but very cumbersome and clunky.

    Additionally, Salesforce reinvented its user interface with the Lightning Experience. They built the interface from the ground up having mobile in intelligence with feedback from thousands of customers. It enables salespeople to work smarter and faster. Everything famous for the salesperson is at their fingertips. For example, the Kanban view for list. A salesperson can update their occasion Pipeline by dragging it from one stage to another. With the SAP Sales Cloud user interface, there were too many tabs and clicks to obtain to the information the user really needed. The salesforce user sustain is far better and more intuitive than the SAP Sales Cloud. The user sustain is what drives adoption and should breathe kept in intelligence when reviewing CRM options.

    The Salesforce mobile sustain was designed for the phone and the main stress was how many functions can a person carry out with the swipe of a thumb. Salesforce moreover optimized the interface for the Apple watch. SAP Sales Cloud mobile platform is very similar to the web platform with too many tiny clicks to obtain information. It is not efficient and cumbersome for people on the road.

    Advantage: Push

    Service Cloud

    The functionality between SAP Service Cloud and Salesforce Service Cloud is very similar. The former focusing more on territory service requests and the latter focusing on a traditional convoke headquarters support. Both provide machine learning for service tickets, learning management and smart routing through telephony integration.

    The same advantages for each application like above with SAP Service Cloud seamlessly integrated with the back office for invoicing and credits while Salesforce Service Cloud provides the user convenient widgets to address customers very quickly.

    Advantage: Push

    Ecosystem

    When I was at an age where marriage was top of intelligence for my family, my dad sat me down and ran through famous qualities for my spouse to have. like sum dads, he was providing me decades of wisdom. As Indians the most famous share of marriage he conveyed is “you aren’t just marrying the girl, but the whole family.” Oh so existent of technology. Just like the Google vs Apple vs Amazon, you are not choosing a technology, but an ecosystem.

    Solution Implementation Partners

    Both SAP and Salesforce hold a vast confederate network with Salesforce probably a slight edge on volume of solution implementation (SI) partners due to reduced barriers to entry. However, there is a significant incompatibility between approaching ERP implementations and CRM implementations. With ERP implementations, they are very well defined because at the halt of the day the numbers must breathe correct. SI’s are gathering requirements from Operations and Finance people. ERP implementations engage at least a year to 18 months…and those are considered the fleet ones.

    A CRM implementation approach is vastly different. The primary stakeholders are Sales and Marketing from the onset. To obtain solid requirements from a sales person is a near impossible task. Generally, requirements are vague and broad. “Give me sum the information and let me rule what I want to spend and when.” Even after requirements and development, there needs some course correction. “I know you did exactly what I asked, but now that I behold it, can they change things around.” The ERP SI’s don’t ply this well and change request rush about; however, with salesforce SI’s, this is rush of the mill project delivery.

    With that said, if SAP is relying on its SI’s to deliver C/4, I haven’t seen the robust change in approach, resource and organizational change from its major SI’s. SAP has introduced a considerable technology, but it will engage a bit of time for the confederate network to really device out on how to implement it.

    Marketplace

    Both technologies carry out hold a wide array of product offerings in their respective marketplaces; however, the Salesforce marketplace, as known as the AppExchange, has a plethora of free and paid applications to meet every necessity a industry has. Just like the iPhone, if you feel like there is something missing in your salesforce instance, trust me, there is an app for that.

    Customer Support

    Gartner cited in a report: “Salesforce customers behold the vendor not just as a CRM software provider, but as a strategic advisor on how to innovate and grow their industry overall. This is a rare position of trust that very few competitors can match.” For SAP, they will eventually solve the issue, but it takes a bit more endeavor to obtain to the birthright person, a bit more time and sometimes the code fix will wreck something else. As of today, the SAP CRM technical documentation is light and isn’t readily available for sum modules.

    The training Salesforce provides through its Trailhead is remarkably well done. Salesforce takes novice user through each duty and has users build demos. It is a clearly thought out and well executed procedure to educate users on how to become a salesforce expert. You don’t hold to breathe technically inclined to breathe a skillful administrator in Salesforce. Users can earn badges as they work their way through each learning path.

    Aside from the responsive customer service organization, salesforce has a vast community that has formed to assist anyone in the salesforce community. People engage pride on the gamification aspect of support and serves as the first resource of support.

    Advantage: Salesforce

    Cost

    It is already appealing when you try to compare pricing. Salesforce keeps it confusing on purpose, but SAP takes it to a whole fresh smooth when it comes to pricing. Again, it won’t breathe an apples to apples comparison and this is just list pricing. These can breathe negotiated in the birthright circumstances. I am only comparing the middle tier pricing for both offers because that can obtain you most of what a industry needs.

    Salesforce:

    Essentials — $25/user/month — this gets you access to the platforms and skill to work with custom objects. No occasion access

    Enterprise Sales Cloud — $150/user/month

    Commerce Cloud — revenue-based subscription model

    SAP:

    Sales Cloud — $117/user/month

    Commerce Cloud — fixed and consumption subscription model (based on the number of orders)

    Summary and Conclusion

    Here is a high-level pros and cons for each application:

    It is hard to determine a clear-cut winner because the way both companies hold dedicated themselves to innovation and advancement of their products, their deficiencies will breathe addressed by the time I complete this document. For example, they will behold what salesforce does with the Mulesoft acquisition and hold a seamless connector to any back office system. The selection between technologies depends on the situation, industry requirements, and the ecosystem for each organization.

    There is a compelling controversy to elect SAP CRM because of the seamless integration with the back-office processes. This allows for a complete solution without data being migrated back and forth between systems. The 4th attempt…I breathe substantive 4th generation CRM product from SAP finally hits the sign of what a CRM should breathe instead of just an afterthought. If companies want to reduce the technology footprint and are implementing S/4 HANA for ERP, the C/4 solution is a viable option.

    In a technology innovation fight, it is hard not to back the company that has been in the top 3 of Forbes “Most Innovative Company” for the ultimate 8 years. Salesforce dominates the market for customer-relationship software. The company had 19.6 percent of the market in 2017, according to industry research solid IDC. Oracle was №2 with 7.1 percent, and SAP had 6.5 percent. The way salesforce’s revenues hold been growing, they don’t note signs of slowing down anytime soon. If you already hold Salesforce implemented with the integrations to an ERP system, then it makes sense to stick with the current technology stack. The industry case or ROI on just changing technologies for the sake of change isn’t a very compelling sell for executives. The SAP C/4 functionality and what SAP has on their roadmap isn’t persuasive enough to supplant an existing salesforce solution.

    It will breathe appealing to behold how both companies compete against each other. SAP will invest a significant amount of capital and resources to retain enhancing and hold C/4 on par with the ease of the HANA platform. Salesforce is a CRM company, and this is their only focus. The winner is the halt consumer, who will profit from the rapid innovation and addition of features to the overall delivery.

    Sameer Afsar

    Sameer is a technology executive focused on helping businesses with digital transformations. Skilled in industry Process Improvement, Sales Efficiency, Analytics, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP).



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    ESPA [1 Certification Exam(s) ]
    Esri [2 Certification Exam(s) ]
    ExamExpress [15 Certification Exam(s) ]
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    McAfee [8 Certification Exam(s) ]
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    Microsoft [368 Certification Exam(s) ]
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    Misc [1 Certification Exam(s) ]
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    Network-General [12 Certification Exam(s) ]
    NetworkAppliance [36 Certification Exam(s) ]
    NI [1 Certification Exam(s) ]
    NIELIT [1 Certification Exam(s) ]
    Nokia [6 Certification Exam(s) ]
    Nortel [130 Certification Exam(s) ]
    Novell [37 Certification Exam(s) ]
    OMG [10 Certification Exam(s) ]
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    P&C [2 Certification Exam(s) ]
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    Polycom [2 Certification Exam(s) ]
    PostgreSQL-CE [1 Certification Exam(s) ]
    Prince2 [6 Certification Exam(s) ]
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    PsychCorp [1 Certification Exam(s) ]
    PTCB [2 Certification Exam(s) ]
    QAI [1 Certification Exam(s) ]
    QlikView [1 Certification Exam(s) ]
    Quality-Assurance [7 Certification Exam(s) ]
    RACC [1 Certification Exam(s) ]
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    RedHat [8 Certification Exam(s) ]
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    Riverbed [8 Certification Exam(s) ]
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    Sair [8 Certification Exam(s) ]
    Salesforce [5 Certification Exam(s) ]
    SANS [1 Certification Exam(s) ]
    SAP [98 Certification Exam(s) ]
    SASInstitute [15 Certification Exam(s) ]
    SAT [1 Certification Exam(s) ]
    SCO [10 Certification Exam(s) ]
    SCP [6 Certification Exam(s) ]
    SDI [3 Certification Exam(s) ]
    See-Beyond [1 Certification Exam(s) ]
    Siemens [1 Certification Exam(s) ]
    Snia [7 Certification Exam(s) ]
    SOA [15 Certification Exam(s) ]
    Social-Work-Board [4 Certification Exam(s) ]
    SpringSource [1 Certification Exam(s) ]
    SUN [63 Certification Exam(s) ]
    SUSE [1 Certification Exam(s) ]
    Sybase [17 Certification Exam(s) ]
    Symantec [134 Certification Exam(s) ]
    Teacher-Certification [4 Certification Exam(s) ]
    The-Open-Group [8 Certification Exam(s) ]
    TIA [3 Certification Exam(s) ]
    Tibco [18 Certification Exam(s) ]
    Trainers [3 Certification Exam(s) ]
    Trend [1 Certification Exam(s) ]
    TruSecure [1 Certification Exam(s) ]
    USMLE [1 Certification Exam(s) ]
    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]





    References :


    Box.net : https://app.box.com/s/n7lwo293tswi405wdrv2o5debmhibkip
    zoho.com : https://docs.zoho.com/file/67jzb1e882c4d34694fdda59a13fc5c2ba68a
    Calameo : http://en.calameo.com/books/0049235266e0fa6da4c7d






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