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000-N40 IBM Information Management Optim Technical Mastery v3

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000-N40 exam Dumps Source : IBM Information Management Optim Technical Mastery v3

Test Code : 000-N40
Test cognomen : IBM Information Management Optim Technical Mastery v3
Vendor cognomen : IBM
: 40 true Questions

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IBM IBM Information Management Optim

IBM declares original offerings within the Optim Portfolio | killexams.com true Questions and Pass4sure dumps

IBM these days introduced original choices within the Optim Portfolio to allow agencies to work leaner and greater effectively with capabilities to work across distinctive systems as well as lop back evolution and administrative fees. here is so as to support customers profit control of their assistance and manage that tips at each stage of its lifecycle. in addition, IBM will additionally proclaim original InfoSphere foundation equipment, to assist velocity access to necessary company suggestions.

IBM builds on its built-in facts management initiative with the aid of enhancing the Optim portfolio which helps businesses instantly design, develop and deploy purposes across DB2 and Informix software and Oracle Database. the brand original Optim construction Studio presents a typical atmosphere for Oracle Database users to effectively drag and drop facts between Oracle Database and DB2. With the original enhancements, corporations can write purposes once and install in opposition t any variety of facts sources. additionally, more desirable portfolio integration reduces dangers for corporations to sequel inescapable robust statistics governance.

IBM is likewise saying enhancements to a original suite of the InfoSphere groundwork tools portfolio. The suite contains a original version of IBM counsel Analyzer, which examines counsel and helps organizations monitor the pleasant of their statistics, to target expertise issues and establish trends over time for complete historic analysis. The Analyzer can determine when crucial pieces of assistance required for a industry mission are lacking or incomplete, and can set up advanced enterprise rules. for instance, if a extreme expense customer with multiple industry money owed closes 20 percent of its money owed, information Analyzer can subject an alert to believe a revenue grownup instantly convoke the client.

“today, groups across industries are striving to better enterprise performance, streamline database administration, pace utility development, and permit positive governance,” Arvind Krishna, vice chairman, IBM counsel management building. “the brand original additions to the IBM integrated statistics administration portfolio can carry stronger industry results, lop back administrative prices with less chance, and provide capabilities that scale throughout industry functions, databases and systems.”

This BeyeNETWORK news item contains counsel from a contemporaneous press unlock by the industry mentioned.


IBM pronounces Sweeping Initiative to address predominant Shift in the rush of World's facts | killexams.com true Questions and Pass4sure dumps

supply: IBM

September 08, 2008 12:05 ET

biggest information Infrastructure Launch Ever for IBM; original offerings permit customers to manipulate suggestions Challenges and rush facts From institutions to people and "Clouds"

MONTPELLIER, FRANCE and ARMONK, original york and TOKYO--(Marketwire - September 8, 2008) - IBM (NYSE: IBM)

  • New technologies and services for groups, governments designed to address gargantuan augment and mobility of information; skyrocketing energy charges, safety issues and greater demanding buyers;
  • biggest counsel infrastructure launch ever for the enterprise that invented the disk force, relational database -- more than 30 original and upgraded counsel infrastructure technologies and functions unveiled;
  • $2 billion investment; three years and more than 2,500 IBM researchers and developers from nine diverse international locations; key acquisitions within the final 24 months cement method.(1)
  • average individual's "counsel footprint" -- the digitization of leisure, healthcare, protection, retail preferences -- will develop from 1 terabyte (about 50,000 bushes lop and printed) per yr to greater than 16 terabytes by way of 2020, in accordance with IBM.(2)
  • applied sciences incubating in IBM's labs such because the lengthy-time era archiving mission, strong state applied sciences, memory breakthroughs, actual-time decision making to extra augment future storage choices.
  • IBM these days introduced its greatest launch ever of latest storage hardware, utility and capabilities that are the structure blocks for the area's strongest tips infrastructure portfolio. the brand original IBM offerings are designed to permit agencies, governments and different associations to transform static data managed in silos into extra dynamic suggestions it truly is purchasable with the aid of people wherever they travel in a cloud computing environment.

    As buyers now issue to "take their guidance" with them -- enhancing their healthcare, security, entertainment, social being and purchaser journey every time, worldwide, in trusty time -- businesses are scuffling with old-fashioned statistics facilities, which are unable to tackle the increased tips administration calls for.

    The proliferation of the cell web, linked sensors in every single place, from vehicles to pipelines, online scientific information, and the explosive growth of net 2.0 records and social networking, is leading to sixteen-fold boom in every particular person's "advice footprint" with the aid of 2020, in response to IBM. Infrastructures requisite to reconcile these days to meet this demand. To seize heed to an IBM podcast on guidance infrastructure click: right here.

    In response, IBM these days delivered captious points for an counsel infrastructure as a piece of its original commercial enterprise records hub strategy. These features hub of attention on the availability, compliance and retention, and protection ache elements for shoppers as they re-design their facts centers. more than 30 original and upgraded items and features are being introduced throughout the IBM portfolio to meet these necessary needs: To hearken to an IBM podcast on these original choices click on: here.

    web-Scale Availability: modern-day infrastructure isn't designed to correctly manipulate the estimated two billion individuals who could be on the internet with the aid of 2011(3) nor the expected a trillion related objects -- vehicles, appliances, cameras, roadways, pipelines -- comprising "the information superhighway of things." economical, scale-out applied sciences are essential as a vital factor of a client's tips infrastructure to allow web scale and pace for the management of vast quantities of online tips within a solid and out to billions of individuals. agencies requisite to be organized for this original section of "cloud computing," giving consumers access to data and methods remotely, from any equipment, any place. to meet these wants, IBM introduced a series of products and choices enabling web Scale Availability. among the many highlights:

  • a wholly original least expensive, extremely scalable disk storage tackle designed to tackle cutting-edge discrete blend of suggestions -- from web 2.0 to typical functions similar to monetary features. Developed from the XIV acquisition in January, this original enterprise disk offering features a special grid-primarily based structure that presents more straightforward administration, improved performance scalability, self-tuning/curative and skinny provisioning to abet lop back the imbue and complexity of information storage while enabling continually quick access of statistics for state-of-the-art dynamic latitude of workloads. extra information will likewise be discovered here: http://www.ibm.com/methods/storage/disk/xiv/index.html
  • Designed to meet annoying mid-latitude records middle requirements, IBM is introducing a brand original disk storage gadget that can add interfaces, boost performance, grow faculty as cyber web scale demands, and be reconfigured on-the-fly. extra counsel on the DS5000 can likewise be found right here: http://www.ibm.com/programs/storage/disk/ds5000/index.html
  • IBM is providing original storage virtualization application that helps consumers extra effectively manipulate and consolidate volumes of company facts, featuring valued clientele with a storage solution designed to abet better utilization rates, power efficiency, availability, and scalability of essential purposes. greater counsel on SVC can likewise be found right here: http://www.ibm.com/programs/storage/application/virtualization/svc/index.html
  • As a fashion to abet storage optimization, IBM is announcing original scale-out file functions (SOFS), bendy storage virtualization features that allows you to abet alleviate records storage challenges by means of enabling short implementation of particularly scalable, world, clustered network attached storage programs. more guidance on SOFS can be found right here: http://www-935.ibm.com/services/us/its/html/sofs-landing.html
  • Consolidation and Retention: trendy tips infrastructure suffers from huge inefficiency in both duplicate sources of the equal assistance and extreme energy prices. leading analysts believe stated that fifty percent of records facilities will elude out of vigour or area for their data centers someday in 2008(four) and the energy consumed by means of U.S. data centers will grow from 1.5 % to 2.5 % of the nation's total energy consumption over the subsequent five years.(5) to fulfill these wants, IBM announced a series of products and offerings enabling statistics middle consolidation and retention. among the many highlights:

  • IBM is supplying original application and hardware from the Diligent technologies acquisition in April, in an effort to abet consumers purge suggestions clutter by decreasing redundant records by using an factor of as much as 25:1(6) greater suggestions on the ProtecTier offering can likewise be found right here: http://www.ibm.com/systems/storage/tape/ts7650g/index.html
  • To abet valued clientele continue and back-up copies of their necessary information off-website, and sequel sure the continuous availability of email and mission vital functions and information on web site in the event of a disaster, IBM is introducing Onsite and faraway facts protection offerings via its acquisition of Arsenal. greater suggestions can likewise be found right here: http://www-935.ibm.com/features/us/index.wss/offerfamily/bcrs/a1026934
  • physical space is an necessary difficulty for statistics centers these days as they eye to consolidate, so a brand original towering density tape storage library carcass is being introduced that may hang up to a few-times more cartridges in a 10 square foot footprint, presenting virtually twice the storage density of solar.(7) greater information on the TS3500 may likewise be discovered right here: http://www.ibm.com/techniques/storage/tape/ts3500/index.html
  • IBM is introducing an upgraded towering conclusion disk providing that adds more IBM mainframe storage performance for purchasers coping with great database boom in their mainframes. The updated disk providing will likewise believe RAID 6 coverage -- whereas offering 50 p.c greater storage ability(8) within the selfsame footprint with new, larger potential, efficiency-optimized drives -- allowing clients to retain statistics core costs and energy utilization down. greater information on the DS8000 can be found right here: http://www.ibm.com/programs/storage/disk/ds8000/index.html
  • protection: ensuring that the assistance in an information hub is secure and being accessed most effectual via those approved has become a excellent difficulty for everyone information facilities -- gigantic and small. A fresh records middle hack imbue one industry more than $60 million dollars in damages through theft of statistics and unauthorized spend of credit card guidance of buyers.(9) meanwhile, the provision and authentication of statistics -- from gargantuan corporate and govt databases to the 1 billion individuals expected to be the spend of the cell net(10) this yr -- is a key precedence.

  • IBM is bettering its leading compliance disk storage providing with stronger drives to be able to permit 33 p.c more disk means.(11) in contrast to the EMC Centera(12), the IBM device enables partitioning to elude third-celebration ISV functions and leverages both disk and tape, allowing shoppers to lop back their total can imbue of possession and power consumption as much as 50 p.c.(13) extra counsel on the DR550 can likewise be discovered right here: http://www.ibm.com/methods/storage/disk/dr/index.html
  • IBM is offering purchasers the world's fastest one terabyte storage tape power, a ways surpassing the present solar offering(14), to aid them offer protection to and archive extra guidance with less can imbue and less energy utilization. Storing up to one terabyte of uncompressed data per tape cartridge, storage backups may likewise be completed as much as 54 p.c quicker than the previous IBM generation power. greater tips on the TS1130 can likewise be found here: http://www.ibm.com/techniques/storage/tape/ts1130/index.html
  • within the emerging enviornment of information security and encryption key management for storage -- where assistance is "locked" and can simplest be accessed with the aid of clients who've "keys," IBM will unlock original Tivoli Key Lifecycle management software, which helps automate the management of keys where disk and tape storage gadgets cannot be compromised if misplaced or stolen. greater advice on TKLM can likewise be discovered right here: http://www-01.ibm.com/utility/tivoli/options/protection/
  • To support purchasers can charge-conveniently video display, relaxed and control their IT infrastructures whereas addressing increasing workloads, IBM is asserting original faraway Managed Infrastructure functions (RMIS). These features offer shoppers a brand original model for efficient IT administration and safety with minimal disruption to latest environments, permitting customers to preserve their present property on-website. extra tips on RMIS can be found here: http://www-935.ibm.com/features/us/its/html/rmis-touchdown.html
  • more than 30 original products and services from IBM techniques and know-how group, IBM utility community and IBM analysis believe been introduced these days, aiding the tips infrastructure pillar of IBM's original enterprise records core method. Coupled with original announcements from IBM's world technology features company, IBM aligns crucial storage usage to a shopper's direct company priorities, helps them reduce the risk, can charge, complexity and planning efforts required for significant information migrations, and provides strategic IBM design and implementation functions to goal customer ache-features. For a plenary record of everyone of the items and features announced nowadays, please visit http://www.ibm.com/systems/storage/products/exhibit/index.html

    via domestic-grown innovation, construction and acquisitions, today's announcement marks a $2 billion funding, three years of research and development, and a world team of greater than 2,500 storage technical professionals, engineers and researchers from 9 discrete international locations together with France, Germany, Israel, Japan, Mexico, Singapore, Switzerland, u.s., and the UK. Key acquisitions of XIV, Diligent, Cognos, Arsenal, Optim, FilesX, Softek, and NovusCG over the closing 24 months add strategic pieces to the strongest ever counsel infrastructure portfolio of offerings unveiled these days. For a timeline on IBM's storage acquisitions and subsequent-era technologies from IBM analysis being developed to augment future counsel infrastructure choices, click on http://www-03.ibm.com/press/us/en/pressrelease/25035.wss

    "the area is re-tooling its underlying IT infrastructure in a theatrical shift away from a a long time-historical client/server mannequin to a radically greater productive cyber web-fashion structure. This requires different thinking and original capabilities, which they are addressing during this suggestions infrastructure launch, with their investments going forward, and the way IBM will Do industry with their valued clientele," referred to Andy Monshaw, widely wide-spread manager, IBM system Storage. "There is no larger probability for their purchasers than to unencumber the cost they've of their facts facilities and abet them create wise, imaginative offerings for their halt users -- the client. IBM is the best industry on earth -- now not HP, now not EMC, not sun -- with a long time of analysis, industry skills and market management to sequel this a fact for their valued clientele."

    To aid clients accelerate their information middle transformation initiatives and combine these original IBM guidance infrastructure offerings into their statistics centers, IBM is additionally asserting the world opening of the brand original industry records core leadership centers. At these original centers, more than 500 IBM engineers and experts across areas in the U.S. and Europe will work with valued clientele and hub of attention on options and greatest practices around power efficiency, consolidation and virtualization, company resiliency and protection and repair administration and tips infrastructure. greater suggestions may likewise be discovered right here: http://www.ibm.com/help/techdocs/atsmastr.nsf/net/leadershipcenters

    These original tools and choices for the IBM counsel infrastructure will allow valued clientele to streamline their information facilities with totally integrated storage choices concentrated round archive, compliance, retention, and protection ache aspects to support valued clientele convey assistance as a provider to their valued clientele -- the buyers, who are seeking for access to suggestions at any time from any gadget. These tools and expertise supplies which IBM has been setting up and amassing, open doorways to original industry collaborations, and on demand storage applied sciences -- a key pillar within the emergence of cloud computing.

    IBM international Financing, the lending and leasing enterprise segment of IBM, offers low-price financing and environmentally secure storage asset disposal for this complete suite of recent assistance infrastructure offerings. IBM international Financing prices are as low as four.6% for hardware purchases; 4.8% for utility; and 6.three% for services for most reliable qualified purchasers. For guidance on convenient funding alternatives for purchasers in search of to finance these original storage know-how capabilities, visit: http://www-03.ibm.com/press/us/en/pressrelease/25037.wss

    For extra guidance about IBM, IBM gadget Storage and the IBM assistance Infrastructure, talk over with http://www.ibm.com/information_infrastructure

    IBM, system Storage, and the IBM logo are logos or registered logos of alien enterprise Machines industry enterprise. For a listing of extra IBM trademarks, perceive www.ibm.com/legal/copytrade.shtml

    (1) source: IBM inside (2) supply: IBM internal (3) source: "international cyber web users precise 1 Billion in 2005." laptop business Almanac. 4 Jan. 2006. 30 July 2008, http://www.c-i-a.com/pr0106.htm (4) supply: EPA file to Congress on Server and information hub effectivity, presented on August 2, 2007 (5) source: November 29, 2006 press liberate: "Gartner Says 50 p.c of records facilities could believe inadequate vigor and Cooling skill by using 2008": http://www.gartner.com/it/page.jsp?identification=499090 (6) supply: Gartner's "Cool providers In statistics coverage, 2008." id quantity: G00155726 (7) source: As of September three, 2008. Comparisons are in accordance with published information when comparing optimum tape cartridge slots per rectangular foot. The IBM TS3500 with LTO can cling a hundred twenty five. http://www-304.ibm.com/jct03004c/methods/storage/tape/ts3500/standards.html The solar SL8500 can hold 72. http://www.sun.com/storagetek/tape_storage/tape_libraries/sl8500/specs.xml. (8) supply: As of September three, 2008. IBM compares. The outdated DS8000 free up supported "performance-optimized" fibre channel drives of 73, 146, and 300GB capacities. the brand original DS8000 R4 adds 450GB fibre channel drives. (9) supply: http://www.technewsworld.com/story/64072.html?welcome=1218640804 (10) source: Underwood, Lee. "going in on the 'mobile' information superhighway." Webreference.com. eight Aug. 2008 http://www.webreference.com/programming/cellular/intro (11) supply: original IBM DR550 now has 1TB drives compared to previous generation of IBM DR550 which has 750GB drives, as a result increasing capability 33 %. (12) source: Comparisons according to posted requisites, features and merits. comparing the offering of the IBM DR550 vs. the EMC Centera based mostly on specs posted at http://www.emc.com/items/aspect/hardware/centera.htm. (13) supply: effects from IBM TCO eye at for system Storage DR550, 2007. Cuts total imbue of possession via 50% with blended tape and disk providing. (14) source: As of September 3, 2008. Comparisons are in accordance with published records. The IBM TS1130 indigenous sustained records expense (uncompressed) of one hundred sixty MBps http://www-03.ibm.com/techniques/storage/tape/ts1130/specifications.html vs solar T10000 indigenous sustained information fee (uncompressed) of 120 MBps http://www.sun.com/storagetek/tape_storage/tape_drives/t10000/specs.xml

    IBM Pushes ahead with Its suggestions On demand imaginative and prescient | killexams.com true Questions and Pass4sure dumps

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    000-N40 IBM Information Management Optim Technical Mastery v3

    Study lead Prepared by Killexams.com IBM Dumps Experts


    Killexams.com 000-N40 Dumps and true Questions

    100% true Questions - Exam Pass Guarantee with towering Marks - Just Memorize the Answers



    000-N40 exam Dumps Source : IBM Information Management Optim Technical Mastery v3

    Test Code : 000-N40
    Test cognomen : IBM Information Management Optim Technical Mastery v3
    Vendor cognomen : IBM
    : 40 true Questions

    surprised to peer 000-N40 ultra-cutting-edge dumps!
    before discovering this remarkable Killexams.com, i was surely positive about skills of the internet. once I made an account here I noticed a whole original international and that turned into the genesis of my a hit streak. that allows you toget absolutely organized for my 000-N40 tests, i used to be given quite a few observe questions / solutions and a hard and fastpattern to observe which became very particular and complete. This assisted me in accomplishing achievement in my 000-N40 seize a eye at which become an tremendous feat. thanks loads for that.


    where will I locate prep fabric for 000-N40 exam?
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    Guide to vendor-specific IT security certifications | killexams.com true questions and Pass4sure dumps

    Despite the wide selection of vendor-specific information technology security certifications, identifying which...

    ones best suit your educational or career needs is fairly straightforward.

    This lead to vendor-specific IT security certifications includes an alphabetized table of security certification programs from various vendors, a brief description of each certification and advice for further details.

    Introduction: Choosing vendor-specific information technology security certifications

    The process of choosing the right vendor-specific information technology security certifications is much simpler than choosing vendor-neutral ones. In the vendor-neutral landscape, you must evaluate the pros and cons of various programs to select the best option. On the vendor-specific side, it's only necessary to follow these three steps:

  • Inventory your organization's security infrastructure and identify which vendors' products or services are present.
  • Check this lead (or vendor websites, for products not covered here) to determine whether a certification applies to the products or services in your organization.
  • Decide if spending the time and money to obtain such credentials (or to fund them for your employees) is worth the resulting benefits.
  • In an environment where qualified IT security professionals can pick from numerous job openings, the benefits of individual training and certifications can be hard to appraise.

    Many employers pay certification costs to develop and retain their employees, as well as to boost the organization's in-house expertise. Most perceive this as a win-win for employers and employees alike, though employers often require plenary or partial reimbursement for the related costs incurred if employees leave their jobs sooner than some specified payback era after certification.

    There believe been quite a few changes since the terminal survey update in 2015. The Basic category saw a substantial jump in the number of available IT security certifications due to the addition of several Brainbench certifications, in addition to the Cisco Certified Network Associate (CCNA) Cyber Ops certification, the Fortinet Network Security Expert Program and original IBM certifications. 

    2017 IT security certification changes

    Certifications from AccessData, Check Point, IBM and Oracle were added to the Intermediate category, increasing the total number of certifications in that category, as well. However, the number of certifications in the Advanced category decreased, due to several IBM certifications being retired. 

    Vendor IT security certifications Basic information technology security certifications 

    Brainbench basic security certificationsBrainbench offers several basic-level information technology security certifications, each requiring the candidate to pass one exam. Brainbench security-related certifications include:

  • Backup Exec 11d (Symantec)
  • Check Point FireWall-1 Administration
  • Check Point Firewall-1 NG Administration
  • Cisco Security
  • Microsoft Security
  • NetBackup 6.5 (Symantec)
  • Source: Brainbench Information Security Administrator certifications

    CCNA Cyber OpsPrerequisites: zilch required; training is recommended.

    This associate-level certification prepares cybersecurity professionals for work as cybersecurity analysts responding to security incidents as piece of a security operations hub team in a great organization.

    The CCNA Cyber Ops certification requires candidates to pass two written exams.

    Source: Cisco Systems CCNA Cyber Ops

    CCNA SecurityPrerequisites: A valid Cisco CCNA Routing and Switching, Cisco Certified Entry Networking Technician or Cisco Certified Internetwork Expert (CCIE) certification.

    This credential validates that associate-level professionals are able to install, troubleshoot and monitor Cisco-routed and switched network devices for the purpose of protecting both the devices and networked data.

    A person with a CCNA Security certification can be expected to understand core security concepts, endpoint security, web and email content security, the management of secure access, and more. He should likewise be able to demonstrate skills for structure a security infrastructure, identifying threats and vulnerabilities to networks, and mitigating security threats. CCNA credential holders likewise possess the technical skills and expertise necessary to manage protection mechanisms such as firewalls and intrusion prevention systems, network access, endpoint security solutions, and web and email security.

    The successful completion of one exam is required to obtain this credential.

    Source: Cisco Systems CCNA Security

    Check Point Certified Security Administrator (CCSA) R80Prerequisites: Basic knowledge of networking; CCSA training and six months to one year of suffer with Check Point products are recommended.

    Check Point's foundation-level credential prepares individuals to install, configure and manage Check Point security system products and technologies, such as security gateways, firewalls and virtual private networks (VPNs). Credential holders likewise possess the skills necessary to secure network and internet communications, upgrade products, troubleshoot network connections, configure security policies, protect email and message content, defend networks from intrusions and other threats, dissect attacks, manage user access in a corporate LAN environment, and configure tunnels for remote access to corporate resources.

    Candidates must pass a single exam to obtain this credential.

    Source: Check Point CCSA Certification

    IBM Certified Associate -- Endpoint Manager V9.0Prerequisites: IBM suggests that candidates be highly confidential with the IBM Endpoint Manager V9.0 console. They should believe suffer taking actions; activating analyses; and using Fixlets, tasks and baselines in the environment. They should likewise understand patching, component services, client log files and troubleshooting within IBM Endpoint Manager.

    This credential recognizes professionals who spend IBM Endpoint Manager V9.0 daily. Candidates for this certification should know the key concepts of Endpoint Manager, be able to picture the system's components and be able to spend the console to discharge routine tasks.

    Successful completion of one exam is required.

    Editor's note: IBM is retiring this certification as of May 31, 2017; there will be a follow-on test available as of April 2017 for IBM BigFix Compliance V9.5 Fundamental Administration, Test C2150-627.

    Source: IBM Certified Associate -- Endpoint Manager V9.0

    IBM Certified Associate -- Security Trusteer Fraud ProtectionPrerequisites: IBM recommends that candidates believe suffer with network data communications, network security, and the Windows and Mac operating systems.

    This credential pertains mainly to sales engineers who support the Trusteer Fraud product portfolio for web fraud management, and who can implement a Trusteer Fraud solution. Candidates must understand Trusteer product functionality, know how to deploy the product, and be able to troubleshoot the product and dissect the results.

    To obtain this certification, candidates must pass one exam.

    Source: IBM Certified Associate -- Security Trusteer Fraud Protection

    McAfee Product SpecialistPrerequisites: zilch required; completion of an associated training course is highly recommended.

    McAfee information technology security certification holders possess the knowledge and technical skills necessary to install, configure, manage and troubleshoot specific McAfee products, or, in some cases, a suite of products.

    Candidates should possess one to three years of direct suffer with one of the specific product areas.

    The current products targeted by this credential include:

  • McAfee Advanced Threat Defense products
  • McAfee ePolicy Orchestrator and VirusScan products
  • McAfee Network Security Platform
  • McAfee Host Intrusion Prevention
  • McAfee Data Loss Prevention Endpoint products
  • McAfee Security Information and Event Management products
  • All credentials require passing one exam.

    Source: McAfee Certification Program

    Microsoft Technology Associate (MTA)Prerequisites: None; training recommended.

    This credential started as an academic-only credential for students, but Microsoft made it available to the common public in 2012.

    There are 10 different MTA credentials across three tracks (IT Infrastructure with five certs, Database with one and evolution with four). The IT Infrastructure track includes a Security Fundamentals credential, and some of the other credentials comprise security components or topic areas.

    To rate each MTA certification, candidates must pass the corresponding exam. 

    Source: Microsoft MTA Certifications

    Fortinet Network Security Expert (NSE)Prerequisites: Vary by credential.

    The Fortinet NSE program has eight levels, each of which corresponds to a separate network security credential within the program. The credentials are:

  • NSE 1 -- Understand network security concepts.
  • NSE 2 -- Sell Fortinet gateway solutions.
  • NSE 3 (Associate) -- Sell Fortinet advanced security solutions.
  • NSE 4 (Professional) -- Configure and maintain FortiGate Unified Threat Management products.
  • NSE 5 (Analyst) -- Implement network security management and analytics.
  • NSE 6 (Specialist) – Understand advanced security technologies beyond the firewall.
  • NSE 7 (Troubleshooter) -- Troubleshoot internet security issues.
  • NSE 8 (Expert) -- Design, configure, install and troubleshoot a network security solution in a live environment.
  • NSE 1 is open to anyone, but is not required. The NSE 2 and NSE 3 information technology security certifications are available only to Fortinet employees and partners. Candidates for NSE 4 through NSE 8 should seize the exams through Pearson VUE.

    Source: Fortinet NSE

    Symantec Certified Specialist (SCS)This security certification program focuses on data protection, towering availability and security skills involving Symantec products.

    To become an SCS, candidates must select an area of focus and pass an exam. everyone the exams cover core elements, such as installation, configuration, product administration, day-to-day operation and troubleshooting for the selected focus area.

    As of this writing, the following exams are available:

  • Exam 250-215: Administration of Symantec Messaging Gateway 10.5
  • Exam 250-410: Administration of Symantec Control Compliance Suite 11.x
  • Exam 250-420: Administration of Symantec VIP
  • Exam 250-423: Administration of Symantec IT Management Suite 8.0
  • Exam 250-424: Administration of Data Loss Prevention 14.5
  • Exam 250-425: Administration of Symantec Cyber Security Services
  • Exam 250-426: Administration of Symantec Data hub Security -- Server Advanced 6.7
  • Exam 250-427: Administration of Symantec Advanced Threat Protection 2.0.2
  • Exam 250-428: Administration of Symantec Endpoint Protection 14
  • Exam 250-513: Administration of Symantec Data Loss Prevention 12
  • Source: Symantec Certification

    Intermediate information technology security certifications 

    AccessData Certified Examiner (ACE)Prerequisites: zilch required; the AccessData BootCamp and Advanced Forensic Toolkit (FTK) courses are recommended.

    This credential recognizes a professional's proficiency using AccessData's FTK, FTK Imager, Registry Viewer and Password Recovery Toolkit. However, candidates for the certification must likewise believe temper digital forensic knowledge and be able to interpret results gathered from AccessData tools.

    To obtain this certification, candidates must pass one online exam (which is free). Although a boot camp and advanced courses are available for a fee, AccessData provides a set of free exam preparation videos to abet candidates who prefer to self-study.

    The certification is valid for two years, after which credential holders must seize the current exam to maintain their certification.

    Source: Syntricate ACE Training

    Cisco Certified Network Professional (CCNP) Security Prerequisites: CCNA Security or any CCIE certification.

    This Cisco credential recognizes professionals who are responsible for router, switch, networking device and appliance security. Candidates must likewise know how to select, deploy, support and troubleshoot firewalls, VPNs and intrusion detection system/intrusion prevention system products in a networking environment.

    Successful completion of four exams is required.

    Source: Cisco Systems CCNP Security

    Check Point Certified Security Expert (CCSE)Prerequisite: CCSA certification R70 or later.

    This is an intermediate-level credential for security professionals seeking to demonstrate skills at maximizing the performance of security networks.

    A CCSE demonstrates a knowledge of strategies and advanced troubleshooting for Check Point's GAiA operating system, including installing and managing VPN implementations, advanced user management and firewall concepts, policies, and backing up and migrating security gateway and management servers, among other tasks. The CCSE focuses on Check Point's VPN, Security Gateway and Management Server systems.

    To acquire this credential, candidates must pass one exam.

    Source: Check Point CCSE program

    Cisco Cybersecurity SpecialistPrerequisites: zilch required; CCNA Security certification and an understanding of TCP/IP are strongly recommended.

    This Cisco credential targets IT security professionals who possess in-depth technical skills and knowledge in the sphere of threat detection and mitigation. The certification focuses on areas such as event monitoring, event analysis (traffic, alarm, security events) and incident response.

    One exam is required.

    Source: Cisco Systems Cybersecurity Specialist

    Certified SonicWall Security Administrator (CSSA)Prerequisites: zilch required; training is recommended.

    The CSSA exam covers basic administration of SonicWall appliances and the network and system security behind such appliances.

    Classroom training is available, but not required to rate the CSSA. Candidates must pass one exam to become certified.

    Source: SonicWall Certification programs

    EnCase Certified Examiner (EnCE)Prerequisites: Candidates must attend 64 hours of authorized training or believe 12 months of computer forensic work experience. Completion of a formal application process is likewise required.

    Aimed at both private- and public-sector computer forensic specialists, this certification permits individuals to become certified in the spend of Guidance Software's EnCase computer forensics tools and software.

    Individuals can gain this certification by passing a two-phase exam: a computer-based component and a practical component.

    Source: Guidance Software EnCE

    EnCase Certified eDiscovery Practitioner (EnCEP)Prerequisites: Candidates must attend one of two authorized training courses and believe three months of suffer in eDiscovery collection, processing and project management. A formal application process is likewise required.

    Aimed at both private- and public-sector computer forensic specialists, this certification permits individuals to become certified in the spend of Guidance Software's EnCase eDiscovery software, and it recognizes their proficiency in eDiscovery planning, project management and best practices, from legal hold to file creation.

    EnCEP-certified professionals possess the technical skills necessary to manage e-discovery, including the search, collection, preservation and processing of electronically stored information in accordance with the Federal Rules of Civil Procedure.

    Individuals can gain this certification by passing a two-phase exam: a computer-based component and a scenario component.

    Source: Guidance Software EnCEP Certification Program

    IBM Certified Administrator -- Security Guardium V10.0Prerequisites: IBM recommends basic knowledge of operating systems and databases, hardware or virtual machines, networking and protocols, auditing and compliance, and information security guidelines.

    IBM Security Guardium is a suite of protection and monitoring tools designed to protect databases and gargantuan data sets. The IBM Certified Administrator -- Security Guardium credential is aimed at administrators who plan, install, configure and manage Guardium implementations. This may comprise monitoring the environment, including data; defining policy rules; and generating reports.

    Successful completion of one exam is required.

    Source: IBM Security Guardium Certification

    IBM Certified Administrator -- Security QRadar Risk Manager V7.2.6Prerequisites: IBM recommends a working knowledge of IBM Security QRadar SIEM Administration and IBM Security QRadar Risk Manager, as well as common knowledge of networking, risk management, system administration and network topology.

    QRadar Risk Manager automates the risk management process in enterprises by monitoring network device configurations and compliance. The IBM Certified Administrator -- Security QRadar Risk Manager V7.2.6 credential certifies administrators who spend QRadar to manage security risks in their organization. Certification candidates must know how to review device configurations, manage devices, monitor policies, schedule tasks and generate reports.

    Successful completion of one exam is required.

    Source: IBM Security QRadar Risk Manager Certification

    IBM Certified Analyst -- Security SiteProtector System V3.1.1Prerequisites: IBM recommends a basic knowledge of the IBM Security Network Intrusion Prevention System (GX) V4.6.2, IBM Security Network Protection (XGS) V5.3.1, Microsoft SQL Server, Windows Server operating system administration and network security.

    The Security SiteProtector System enables organizations to centrally manage their network, server and endpoint security agents and appliances. The IBM Certified Analyst -- Security SiteProtector System V3.1.1 credential is designed to certify security analysts who spend the SiteProtector System to monitor and manage events, monitor system health, optimize SiteProtector and generate reports.

    To obtain this certification, candidates must pass one exam.

    Source: IBM Security SiteProtector Certification

    Oracle Certified Expert, Oracle Solaris 10 Certified Security AdministratorPrerequisite: Oracle Certified Professional, Oracle Solaris 10 System Administrator.

    This credential aims to certify experienced Solaris 10 administrators with security interest and experience. It's a midrange credential that focuses on common security principles and features, installing systems securely, application and network security, principle of least privilege, cryptographic features, auditing, and zone security.

    A single exam -- geared toward the Solaris 10 operating system or the OpenSolaris environment -- is required to obtain this credential.

    Source: Oracle Solaris Certification

    Oracle Mobile SecurityPrerequisites: Oracle recommends that candidates understand enterprise mobility, mobile application management and mobile device management; believe two years of suffer implementing Oracle Access Management Suite Plus 11g; and believe suffer in at least one other Oracle product family.

    This credential recognizes professionals who create configuration designs and implement the Oracle Mobile Security Suite. Candidates must believe a working knowledge of Oracle Mobile Security Suite Access Server, Oracle Mobile Security Suite Administrative Console, Oracle Mobile Security Suite Notification Server, Oracle Mobile Security Suite Containerization and Oracle Mobile Security Suite Provisioning and Policies. They must likewise know how to deploy the Oracle Mobile Security Suite.

    Although the certification is designed for Oracle PartnerNetwork members, it is available to any candidate. Successful completion of one exam is required.

    Source: Oracle Mobile Security Certification

    RSA Archer Certified Administrator (CA)Prerequisites: zilch required; Dell EMC highly recommends RSA training and two years of product suffer as preparation for the RSA certification exams.

    Dell EMC offers this certification, which is designed for security professionals who manage, administer, maintain and troubleshoot the RSA Archer Governance, Risk and Compliance (GRC) platform.

    Candidates must pass one exam, which focuses on integration and configuration management, security administration, and the data presentation and communication features of the RSA Archer GRC product.

    Source: Dell EMC RSA Archer Certification

    RSA SecurID Certified Administrator (RSA Authentication Manager 8.0)Prerequisites: zilch required; Dell EMC highly recommends RSA training and two years of product suffer as preparation for the RSA certification exams.

    Dell EMC offers this certification, which is designed for security professionals who manage, maintain and administer enterprise security systems based on RSA SecurID system products and RSA Authentication Manager 8.0.

    RSA SecurID CAs can operate and maintain RSA SecurID components within the context of their operational systems and environments; troubleshoot security and implementation problems; and work with updates, patches and fixes. They can likewise discharge administrative functions and populate and manage users, set up and spend software authenticators, and understand the configuration required for RSA Authentication Manager 8.0 system operations.

    Source: Dell EMC RSA Authentication Manager Certification

    RSA Security Analytics CAPrerequisites: zilch required; Dell EMC highly recommends RSA training and two years of product suffer as preparation for the RSA certification exams.

    This Dell EMC certification is aimed at security professionals who configure, manage, administer and troubleshoot the RSA Security Analytics product. knowledge of the product's features, as well the faculty to spend the product to identify security concerns, are required.

    Candidates must pass one exam, which focuses on RSA Security Analytics functions and capabilities, configuration, management, monitoring and troubleshooting.

    Source: Dell EMC RSA Security Analytics

    Advanced information technology security certifications 

    CCIE SecurityPrerequisites: zilch required; three to five years of professional working suffer recommended.

    Arguably one of the most coveted certifications around, the CCIE is in a league of its own. Having been around since 2002, the CCIE Security track is unrivaled for those interested in dealing with information security topics, tools and technologies in networks built using or around Cisco products and platforms.

    The CCIE certifies that candidates possess expert technical skills and knowledge of security and VPN products; an understanding of Windows, Unix, Linux, network protocols and domain cognomen systems; an understanding of identity management; an in-depth understanding of Layer 2 and 3 network infrastructures; and the faculty to configure end-to-end secure networks, as well as to discharge troubleshooting and threat mitigation.

    To achieve this certification, candidates must pass both a written and lab exam. The lab exam must be passed within 18 months of the successful completion of the written exam.

    Source: Cisco Systems CCIE Security Certification

    Check Point Certified Managed Security Expert (CCMSE)Prerequisites: CCSE certification R75 or later and 6 months to 1 year of suffer with Check Point products.

    This advanced-level credential is aimed at those seeking to learn how to install, configure and troubleshoot Check Point's Multi-Domain Security Management with Virtual System Extension.

    Professionals are expected to know how to migrate physical firewalls to a virtualized environment, install and manage an MDM environment, configure towering availability, implement global policies and discharge troubleshooting.

    Source: Check Point CCMSE

    Check Point Certified Security Master (CCSM)Prerequisites: CCSE R70 or later and suffer with Windows Server, Unix, TCP/IP, and networking and internet technologies.

    The CCSM is the most advanced Check Point certification available. This credential is aimed at security professionals who implement, manage and troubleshoot Check Point security products. Candidates are expected to be experts in perimeter, internal, web and endpoint security systems.

    To acquire this credential, candidates must pass a written exam.

    Source: Check Point CCSM Certification

    Certified SonicWall Security Professional (CCSP)Prerequisites: Attendance at an advanced administration training course.

    Those who achieve this certification believe attained a towering plane of mastery of SonicWall products. In addition, credential holders should be able to deploy, optimize and troubleshoot everyone the associated product features.

    Earning a CSSP requires taking an advanced administration course that focuses on either network security or secure mobile access, and passing the associated certification exam.

    Source: SonicWall CSSP certification

    IBM Certified Administrator -- Tivoli Monitoring V6.3Prerequisites: Security-related requirements comprise basic knowledge of SSL, data encryption and system user accounts.

    Those who attain this certification are expected to be capable of planning, installing, configuring, upgrading and customizing workspaces, policies and more. In addition, credential holders should be able to troubleshoot, administer and maintain an IBM Tivoli Monitoring V6.3 environment.

    Candidates must successfully pass one exam.

    Source: IBM Tivoli Certified Administrator

    Master Certified SonicWall Security Administrator (CSSA)The Master CSSA is an intermediate between the base-level CSSA credential (itself an intermediate certification) and the CSSP.

    To qualify for Master CSSA, candidates must pass three (or more) CSSA exams, and then email training@sonicwall.com to request the designation. There are no other charges or requirements involved.

    Source: SonicWall Master CSSA

    Conclusion 

    Remember, when it comes to selecting vendor-specific information technology security certifications, your organization's existing or planned security product purchases should ordain your options. If your security infrastructure includes products from vendors not mentioned here, be sure to check with them to determine if training or certifications on such products are available.

    About the author:Ed Tittel is a 30-plus year IT veteran who's worked as a developer, networking consultant, technical trainer, writer and expert witness. Perhaps best known for creating the Exam Cram series, Ed has contributed to more than 100 books on many computing topics, including titles on information security, Windows OSes and HTML. Ed likewise blogs regularly for TechTarget (Windows Enterprise Desktop), Tom's IT Pro and GoCertify.


    IBM Launches Global Bootcamps to abet Companies Tackle gargantuan Data Challenges | killexams.com true questions and Pass4sure dumps

    Mar 15, 2011

    On the heels of the IBM Jeopardy! Challenge, in which the IBM Watson system demonstrated the capability to understand natural language, IBM has launched a global skills initiative to educate clients, industry partners, and college students on how to spend IBM industry analytics and information management software, and many of the underlying technologies of the Watson computing system, to capture information from original sources and spend it to create industry opportunities.

    The skills initiative will provide IT professionals no-charge access to 1,200 onsite skills bootcamps at client, ally and university locations worldwide, at 38 IBM Innovation Centers, and online at DB2University.com.

    According to IBM, businesses today are looking for disruptive technologies like Watson to abet them capitalize on the growing volume, variety and velocity of information known as "big data." This includes the massive amount of public information available on the web, information generated by sensors, mobile devices, social networks, cloud computing, and public sources of information that are not integrated into a company's existing information management platforms. Making sense of gargantuan data requires a original set of skills that many IT professionals Do not possess today.  The skills bootcamps will cover topics such as gargantuan data, analytics, data management and open source technologies, including Hadoop and Eclipse tools.

    With IBM's extensive suffer in data management, "this just seems like a natural suitable to provide technology and capabilities to their customers to now deal with more of the unstructured data that has become very pervasive in industries such as telco, healthcare and finance," Anjul Bhambhri, IBM vice president of gargantuan Data & Streams, tells 5 Minute Briefing. "The technologies that believe Come into being both within IBM and outside IBM, require different skills in terms of how to manage the data and how to write applications that sequel spend of this data, along with the structured data."

    From IBM's standpoint, says Bhambhri, it is not enough to just voice here are the technologies that can be used, but it is necessary to travel even further and educate the customers, the partners, or college students in terms of what the challenges are and how analytics can be elude on the data to derive more insight  and that is what is being done. Under the original initiative, IT professionals and students derive hands-on training to learn:

  • How to spend InfoSphere, DB2, Informix, Optim, and Guardium software to manage and integrate data flowing across and into their organization
  • "Big data" management and analysis skills including data federation, integration, and warehousing techniques using InfoSphere BigInsights, Streams, Warehouse and Information Server software
  • Advanced skills such as data management planning, and data governance, character and security strategies
  • Where to seize advantage of free exams and testing to become certified on IBM Software in support of career advancement
  • For more information on IBM's gargantuan Data initiative, travel to www-01.ibm.com/software/ebusiness/jstart/bigdata

    For more information on IBM's bootcamps, travel to www.ibm.com/developerworks/data/bootcamps

    For more information on the DB2 Academic Certification program, travel to www.ibm.com/developerworks/data/events/db2academiccertification/index.html


    MOF, ITIL, and Service Manager | killexams.com true questions and Pass4sure dumps

    This chapter discusses the service management processes specified in the Microsoft Operations Framework (MOF) and Information Technology Information Library (ITIL) supported by System hub Service Manager, including Incident, Problem, Change, and Configuration Management.

    This chapter is from the engage 

    The focus of this chapter is to picture the goals and objectives, key terminology, concepts, and activity workflows of the processes listed above, because they are the ideas behind the functionality found in Service Manager. Understanding these ideas is captious to ensuring a successful implementation that provides the intended value to the business, for several reasons:

  • Understanding the goals and objectives of each process is necessary to ensure that your implementation helps your organization achieve them.
  • Without a solid understanding of these concepts, you set aside your implementation at risk—either by spending cycles trying to sort the distinctions between terms such as Incident, Problem, Known Error, and Service Request or through missteps, rework, or suboptimal implementation because these concepts aren't understood.
  • This chapter includes a high-level mapping of MOF and ITIL concepts to Service Manager, but minute implementation guidance is left for subsequent chapters.

    Service Manager is different from Microsoft's other System hub products. It is more like SAP, which encodes industry processes in software. For Service Manager, those processes are a subset of the service management processes of MOF and ITIL: Incident, Problem, Change, and Configuration Management. That is why an understanding of MOF and ITIL is particularly useful for Service Manager, and why getting plenary value from the product requires not only adequate technical knowledge but likewise an preempt plane of knowledge of the processes the Service Manager product supports.

    The sections that follow picture what MOF and ITIL are, the value they provide, and how to derive started with them in the context of implementing Service Manager.

    MOF and ITIL Are IT Service Management Frameworks

    Both MOF and ITIL are service management frameworks. Service management is the concept of organizing and presenting Information Technology (IT) to the industry as a set of services. MOF and ITIL employ a set of interrelated terminology, concepts, and process workflows based on best practices for supporting and delivering services to the customers and users. MOF and ITIL are models for how to elude IT as a service provider (as opposed an IT organization that is technology centric and views itself and conducts its industry primarily as one that cares for and feeds technology).

    MOF and ITIL are written guidance specifying how to organize and manage around a set of services to optimize value for customers and users of those services. An vast corollary to this opinion (at least for the IT organization) is that to consistently and sustainably provide the levels of service the industry needs, IT must believe the wherewithal it requires to deliver those services consistently. The objective here is to Do something splendid both for IT and the customers and users it serves.

    Here is an specimen of how an IT organization's approach will differ if they are technology centered versus service centered:

  • With a technology-centered model, the organization and what it does and provides for its customers and halt users is organized around technology (for example, Microsoft Exchange).
  • In a service management model, this is organized around messaging.
  • This is more than just semantics. A messaging service consists of Microsoft Exchange along with a number of other associated components and mechanisms such as service plane agreements (SLAs) required to consistently deliver a service to customers and users at the expected levels of quality. These things might be missed or travel unmanaged when the focus is just on the technology, and might then result in an overall lower character of service.

    Think about the variation between how a company that offers messaging as a service over the Internet and how a traditional IT shop offers it, and you start to derive the opinion of service management. If you are provisioning messaging over the Internet, you must

  • Determine the services you want to provide. You might believe different service packages with different features (email, instant messaging, teleconferencing, shared workspaces, LiveMeeting, and so on) in each package.
  • Establish service plane packages (different levels of features and support for each service package), such as the plane of availability, capacity and performance, security, and service continuity (disaster recovery).
  • Set pricing and establish charging models and mechanisms for each service and service plane package combinations.
  • Present your services (including character of service and cost) in a catalog to customers and potential customers so that they can easily understand which services and service plane packages are right for them.
  • Separate the service provided (messaging) from the technologies that sequel it viable (the specific infrastructure and applications; for example, Microsoft Exchange and Lync) so that you believe agility and choice in how to provide the service.
  • Why might an internal IT shop want to adopt such a model? For the selfsame reasons a vendor would:

  • The value of the service is made more explicit, so it is clear that the service either has or does not believe the right price-to-performance characteristics.
  • It is obvious what is and is not included in the service.
  • Available service levels and their cost are made explicit.
  • Most necessary for the service provider, what it takes (the wherewithal required) to provide the services consistently to agreed service levels is made specific in terms of infrastructure, applications, organization, contracts, vendors, processes, subservices, and service levels. The roles and responsibilities of the provider and users and customers are likewise made explicit.
  • Put another way, organizing around services helps you avoid overcommitting—for example, to providing five nines (99.999%) of availability on a network technology that can provide only 99% uptime. Organizing around services forces you to contemplate through what people, processes, and technology are required for each service to meet its objectives and to staff and procure accordingly (or, with specific agreement from your customer, to back off to a lesser service with lower service levels).

    The opinion is that each service is managed for value individually and that IT can sequel specific and strive to set aside in plot and maintain the resources required to consistently make, and keep, splendid commitments. A related opinion is that the focus keeps the halt in wit (the service itself: what is provided and to what service level) rather than the means (the particular technologies chosen). This separation of ends and means is vital in allowing both IT and the organization it serves to believe the plane of agility modern businesses require. This is the essence of any IT management framework, which is as follows:

  • To provide key principles, models, and organizing principles that provide a better capability than alternatives for ensuring customers derive what they need
  • For IT to believe everyone the underpinning mechanisms to ensure the levels of character of service required and agreed for each service, including infrastructure, applications, and processes
  • Organizing around services brings together what the customer needs (the features and the levels of service) with the technology wherewithal required to deliver on that requisite consistently. In the end, your point with service organizations is to be able to say, with confidence, "Yes, Mr./Ms. Customer, this can be done, and this is what it costs." A service management framework helps you derive there because it provides the set of concepts and constructs that work together to sequel it happen.

    One such useful service management construct is the service map. Service maps provide a graphical way to define the components and dependencies of a service that are inputs into the service catalog and SLAs for the service. Microsoft, via service maps, provides a magnificient start with IT Service Management (ITSM). These maps are logical diagrams of services, which are useful for understanding and communicating the components that sequel up services and how they relate to one another. They provide documentation of architecture, are useful in troubleshooting, and duty as a basis for automating services and their associated monitoring and control processes. For example, you can seize a service map and translate it into a distributed application in Operations Manager (OpsMgr). This is described in Chapter 9, "Business Services."

    The gargantuan pot of MOF and ITIL is that organizing around and managing to a set of services is a superior way to provide value to customers.

    Imagine two IT organizations with the exact selfsame resources—IT infrastructure, applications, people (including vendors and suppliers), money, agreements, contracts, documents, and anything else needed to deliver an IT service—yet with widely different results in terms of the value they create for their customers. What makes the variation in their results? A key factor is how they organize themselves and manage the necessary things (what they do, manage, and deliver), including the processes they follow, how they spend knowledge, the people they have, and how they leverage them to create value in the profile of goods and services.

    MOF and ITIL specify, among other things, that IT service providers should

  • Create a service catalog (see http://blogs.technet.com/b/randyy/archive/2005/07/25/408206.aspx).

    A service catalog entry is a service description that helps communicate what the service is, what it costs, and how performance is measured. Table 3.1 is a portion of a service catalog entry for messaging for a fictitious company (Odyssey.com).

    Table 3.1. Service Catalog Excerpt (Adapted from MOF Job Aid "SIP Service Catalog")

    Service Name

    Messaging Service

    Service Description

    Odyssey's IT department hosts the entire messaging service infrastructure, enabling Odyssey employees to send and receive email and to synchronize their work schedules.

    Business Alignment

    This service is funded as piece of Odyssey's IT operational budget. The service benefits everyone users by providing a centralized facility for synchronizing data from Microsoft Outlook, email filtering and caching, web-based access to email, and free/busy schedule synchronization.

    Business Owner

    The Human Resources (HR) division is the industry owner for this application.

    Service Qualification

    This service is available to everyone regular employees of Odyssey, at everyone locations worldwide. Each data hub has a Microsoft Exchange server that provides for the servers at that location, and each of these servers is connected to the corporate backbone for data synchronization.

    Service Manager

    Dave Pultorak.

    Service Initiation Contact

    Service is initiated by the HR department for each original employee given approval to spend company's email.

    External Dependencies

    Internet communication facilities, VeriSign security certificate services.

    Service Elements

    Service desk/incident management.

    Application availability and metric reporting.

    Application SLA.

    Hours of service.

    Problem management.

    Tier 2 escalations and proactive root-cause analysis.

    Change management.

    Change management and control.

    Technology upgrades.

    Patch management.

    Security management.

    Security protection: intrusion detection, locked-down security policies.

    Internet-specific security protection: antivirus, antiphishing, antispam.

    Additional service features.

    Proactive health monitoring.

    High-availability management.

    Nightly server data backup.

  • Present themselves to the industry through that service catalog (using customer-oriented terminology abstracted from the technology used to deliver the service—for example, using messaging as the cognomen for the service instead of Microsoft Exchange).
  • Define service levels in SLAs.

    An SLA is an agreement between an IT service provider and customer specifying the service, service plane targets, and provider and customer responsibilities. Table 3.2 is an specimen of service character measurements and performance targets excerpted from "MOF Job Aid - Service plane Agreement," available from Microsoft.

    Table 3.2. SLA Excerpt

    Service character Measurements

    Measurement

    Definition

    Performance Target

    Service availability percentage

    Percent of time the application is available during ordinary schedule minus the repercussion time from any scheduled or unexpected events

    Target percentage.

    Example: 99.6%.

    Incident resolution time

    Time between recording and resolution of an incident:

  • Priority 1 = < 30 minutes
  • Priority 2 = < 2 hours
  • Priority 3 = < 4 hours
  • X% of transactions of type Y to be completed within Z minutes or hours or days.

    Example: 95% of everyone Priority 1 email incidents are resolved within 30 minutes.

    Root-cause analysis reports

    Production of reports describing root antecedent of a particular incident or problem

    Timeframe for report to be delivered.

    Example: 100% of everyone root-cause analysis reports will be delivered within 24 hours of when the incident occurred.

    SLA review

    Review of service to determine whether any changes are required

    % of reviews to be completed.

    Example: 100%.

  • Use these and other mechanisms required to manage the quality, cost, and ultimately the value provided to the industry by every service.
  • Although this version of Service Manager does not support service catalogs or SLAs, it is necessary to understand what they are because they are at the hub of the service management ecosystem that Service Manager supports.

    You can derive examples and templates for service catalogs, SLAs, and other service management mechanisms in the "MOF Job Aid" collections, available for download from Microsoft.

    Determining the Value of MOF and ITIL

    MOF and ITIL terminology, concepts, and mechanisms are embedded in Service Manager, and the product supports service management services and processes. This is one very splendid intuition to keeping about MOF and ITIL. However, there are other reasons, which are necessary for you to consider as a basis for understanding and articulating the value the product can bring (and to whom). What is in it for you, your team, your IT organization and its suppliers, your customers and halt users, and the business? consider WIIFM (What's In It For Me?) for MOF and ITIL for everyone stakeholder audiences: the IT individual contributor, the IT team, the IT organization, its suppliers, its customers and halt users, and the industry as a whole:

  • For the individual contributor: Service management certification is becoming a "basic and expected" criterion and is likewise a top certification in terms of salary. (Much of what IT professionals Do each day is manipulate changes, troubleshoot incidents, quest the root antecedent of problems, and so on.) The training for that lies in MOF and ITIL. Other professions believe long-established common terminology (accountants, for example, don't squabble over what an asset or liability is) and mechanisms (accountants can expect to perceive a common ledger when they start work at a company). MOF and ITIL provide these for IT professionals.
  • For the IT team: It is not unusual for teams of highly knowing individuals to devolve into a communal idiot, especially when a significant issue arises. (Just about anyone who has spent more than a few minutes in IT can attest to this!) For teams to duty well, they requisite shared ideas and standards for "how things are done around here." MOF and ITIL provide these for IT teams.
  • For the IT provider: The IT provider as a whole needs "a" fashion to organize, and that fashion needs to be fully worked out with enough interlocking concepts and supporting templates and examples to stand on its own legs. It likewise helps (greatly) if these methods are adopted widely, because it then can be expected that original starters and vendors who Come and travel requisite less ramp-up time. MOF and ITIL provide these.
  • MOF and ITIL Compared

    Table 3.4 compares MOF and ITIL along a number of key dimensions. You can spend it as a starting point for determining where to invest your time in learning more about these frameworks.

    Table 3.4. Comparison of MOF and ITIL

    Features

    MOF

    ITIL

    Form factor and cost

    Publication. MOF is available for free download.

    Publication. ITIL publications are available in engage profile and a variety of other formats for purchase.

    Training and certification

    Both MOF and ITIL believe training and certification paths. MOF is limited to one course and certification at the Foundation level.

    ITIL has a Foundation-level certification, along with Intermediates, everyone the way up to Expert- and Master-level certification.

    Mapping to generally accepted IT management frameworks

    Both MOF and ITIL provide mapping to other generally accepted IT management frameworks, including each other as well as ISO 20000 and COBIT. Both support these generally accepted frameworks and even provides a map to them. So, you can be assured that what you Do with MOF and ITIL will not be out of line with other frameworks.

    Cost, features, restrictions

    MOF is free to download and use, and includes not just guidance but likewise examples and templates, with creative commons licensing.

    ITIL is owned by the U.K. Office of Government Commerce, with associated restrictions and costs for use.

    Writing style and purpose

    MOF is written in a checklist, prescriptive style, to be applied directly. It features clear outcomes, key questions, inputs, outputs, goals, and measures in a concise, material checklist style. This is a refreshing departure from more academic treatments of service management ideas.

    ITIL is written in a textbook style, describing service management activities, deliverables, processes, functions, roles, key concepts, and models, with comprehensive coverage and many more pages of core content than MOF.

    Intention

    MOF provides navigation into Microsoft's service management assets—the additional guidance, training, solution accelerators, services, and products—that abet you implement service management concepts on the Microsoft platform and the products and technologies that sequel up that platform. Because the Microsoft platform is a key piece of most IT shops, you requisite to understand what Microsoft has to offer, and MOF helps organization these assets so that you can quickly discover, grasp, and apply them.

    ITIL is technology agnostic.

    Content (processes, functions, and management reviews)

    MOF covers a set of processes and functions, and includes management reviews, as driven by Microsoft's ecosystem of customers and partners

    ITIL includes processes and functions as driven by the membership of the IT Service Management Forum (itSMF), the ITIL user group.

    The conclusion here is that although there are differences between ITIL and MOF, and to some extent because of these differences, some knowledge of both MOF and ITIL are necessary as background and context for a successful Service Manager implementation.

    Getting Started with MOF and ITIL

    This section outlines some ideas and resources for getting started with MOF and ITIL. Once you believe a clear vision of what you want to Do with MOF and ITIL, it is necessary to know how to derive started.

    Take the following steps to derive started with MOF (additional information available at http://www.microsoft.com/mof):

  • Download MOF core content. Skim the contents so that you derive a feel for what is included and then sustain it near for reference. Read the MOF overview to familiarize yourself with MOF, and read the MOF Glossary to understand the terminology.
  • Download and review the IT Pro Quick Start Kit for a magnificient introduction to MOF, including podcasts, PowerPoint files, and training and certification information.
  • Download the "Getting Started with MOF" implementation lead and read it to determine your highest potential, most material jumping-off point for getting started.
  • Download "Bridging from MOF Guidance to Microsoft Products - A Companion Guide" and read it to understand how Microsoft products support MOF IT service management concepts.
  • Review and download other MOF guidance and job aids as you perceive suitable where there is a direct hit for a problem or opening you perceive on the job.
  • Optionally, seize an MOF Foundation course and pass the MOF Certification examination.
  • Here are some ways to derive started with ITIL:

  • Read "An Introductory Overview of ITIL V3," from the IT Service Management Forum to derive a feel for ITIL's structure and content.
  • Read Van Haren Publishing's excellent ITIL V3: A Pocket Guide, which provides process details left out of IT Service Management Forum's "An Introductory Overview of ITIL V3," which is more concerned with providing a high-level overview of the service life cycle.
  • Download and review the ITIL Glossary to understand the terminology.
  • Take an ITIL Foundation course, and seize and pass the ITIL Foundation examination.
  • Optionally, read the five core ITIL publications. These books are available from a wide variety of sources and in a number of formats, such as PDF, eBook, hardcopy publication, and HTML-based DVD.
  • Optionally, seize additional ITIL courses and examinations leading to ITIL Expert or Master status.
  • MOF and ITIL Processes Supported by Service Manager

    MOF and ITIL specify a set of IT processes deemed necessary to ensure consistent character of delivery of IT services. The core set of processes tend to be those most closely associated with halt users (that is, the processes that if missing or broken tend to evoke earsplitting complaints most quickly). This version of Service Manager supports the most necessary halt user-facing processes: Incident, Problem, Change, and Configuration Management.

    The following sections argue these processes, looking at the following for each process:

  • Definition, goals, and objectives
  • Key terminology
  • Why the process matters (its value)
  • Key performance indicators (KPIs)
  • Reporting
  • Scope
  • Integration with other processes and functions
  • Process activity workflow
  • Key roles and responsibilities
  • Key inputs and outputs
  • High-level considerations for implementing with Service Manager
  • The key decisions to sequel when implementing the processes comprise people and process decisions that in some cases sit outside the Service Manager tool and in other cases drive configuration values for the tool.



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