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000-030 IBM Tivoli Service Request Manager V7.2(R) Implementation

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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation

Test Code : 000-030
Test name : IBM Tivoli Service Request Manager V7.2(R) Implementation
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: 202 existent Questions

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IBM IBM Tivoli Service Request

IBM identified as "a leader" in carrier Desk administration tools via impartial analysis company | killexams.com existent Questions and Pass4sure dumps

April 10, 2008 09:00 ET

Tivoli provider Request supervisor illustrious as a leader for each colossal advanced organizations and Smaller businesses

ARMONK, ny--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) today introduced that its Tivoli carrier Request manager has been named as a leader in Forrester's March 2008 document entitled "The Forrester Wave™: carrier Desk administration equipment, Q1 2008."

in this complete assessment, Forrester analyst Chip Gliedman evaluated 13 significant and small provider desk vendors throughout 96 criteria, with IBM being named a leader for both colossal intricate corporations and smaller corporations.

The results of the Forrester report mirror the supplies and commitment IBM has made to the carrier Desk market. Tivoli's service Request supervisor tool suite has been better and increased by way of got expertise and committed construction supplies, leading to a solution that can meet the varying requirements of both tremendous and small companies.

"We're extremely glad with Tivoli's most coincident positioning in Forrester's Wave document on service Desk administration tools," spoke of Al Zollar, approved manager, Tivoli application. "the convenience of configuration, lower migrations prices, capability to improve with out impacting investments in personalization, as well as the coincident structure offers this solution suite the unique ability to fulfill a wide variety of necessities in line with the challenges their shoppers face. With the materials now they possess been able to add to their construction and implementations teams, we're assured Tivoli will proceed to be a leading reply for the service Desk administration market."

Forrester evaluated the strengths and weaknesses of right provider desk management tools. The assessment focused on Product Capabilities, ITSM highway Map and Market Traction. The document summarized its assessment of IBM Tivoli's provider Request manager as "... an mind-blowing ITIL-based mostly service management answer, ... [it] is on its approach to becoming a formidable competitor on the tall conclusion."

The criteria for the provider Desk management tools for massive or intricate businesses blanketed: ability to handle giant name extent; in a position to mannequin colossal and sophisticated workflows; integration with generic systems and asset administration equipment; able to support the setting up and succor wants of significant, international organizations.

IBM Tivoli's solution turned into cited within the file as being amongst people who offered "industrial-strength device suites with proven music statistics in many global businesses of 10,000 plus personnel. every bit of possess comprehensive suites of tools masking a full ambit of service administration requirements tied to strong workflow engines and protecting precise-tier CMDB architectures."

The standards for carrier Desk management tools for Smaller firms with less advanced wants possess been distinct, but once more IBM Tivoli's reply become named as a "chief" for this class.

For smaller agencies, the service desk environment became characterised by way of: lessen platform demands; better accent on incident and issue administration; lessen requirements for practising and professional supplies; desk-appropriate life cycle capabilities. IBM Tivoli's carrier desk device reply scored in the file's properly of the pack by its "shear breadth of functionality and capabilities."

About IBM

For greater tips on IBM, gladden talk over with www.ibm.com. more information on IBM's Tivoli can be organize at http://www.tivoli.com.


IBM Maximo carrier Request | killexams.com existent Questions and Pass4sure dumps

IBM Maximo provider Request (carrier Request) app offers a platform for getting into provider requests into IBM Maximo Asset administration. provider Request is suitable with IBM Maximo any space 7.6.2.x.

clients can speak or classification an silhouette of the request, and enter a space and an asset for the request. they could also view the requests that they created which are currently unresolved on the way to comply with up on these requests. Contact your IBM Maximo any space administrator earlier than the exhaust of this utility.


Tivoli Unveils e-business administration rig | killexams.com existent Questions and Pass4sure dumps

Tivoli Unveils e-company administration equipment

Tivoli programs Inc. has developed unusual management options to handle e-company’ tall carrier degree requirements, based on the IBM MQSeries, NEON and BEA methods middleware. Tivoli manager for MQSeries and Tivoli supervisor for BEA TUXEDO leverage integration with Tivoli industry to boost issue determination velocity and improve software availability and efficiency. additionally, unusual Tivoli ready releases of IBM MQSeries Integrator, NEON e-Biz Integrator and IBM WebSphere utility Server video array and control the applications underpinning crucial e-business methods.

Tivoli's unusual e-company infrastructure management options encompass: Tivoli supervisor for MQSeries 2.3, a centralized management tool for IBM MQSeries message queuing application, which helps IBM's newest MQSeries free up and offers unusual degrees of usability, scalability and performance; Tivoli supervisor for BEA TUXEDO, which consolidates management counsel from several domains and servers with assistance from different captious add-ons of the distributed atmosphere; Tivoli world commercial enterprise manager, a tool that unifies the administration of varied databases, message queues, kick request brokers, net servers and functions, comparable to PeopleSoft and SAP; Tivoli determination aid guides, which radically change availability information accrued from diverse TUXEDO domains into enterprise expertise for skill planning and allocation of elements and capital.

IBM MQSeries Integrator, IBM WebSphere software Server and NEON e-Biz Integrator IBM MQSeries Integrator message broker and NEON e-Biz Integrator permit businesses to dynamically react to industry activities by manipulating and routing facts and seamlessly integrating purposes, databases and networks. To proactively control this strategic middleware, NEON and IBM possess introduced unusual Tivoli ready solutions that permit groups to manipulate components of their e-company industry out-of-the-field with Tivoli. furthermore, IBM has additionally introduced that WebSphere software Server will ship Tivoli in a position.

Tivoli supervisor for BEA TUXEDO and IBM WebSphere application Server are now attainable. Tivoli supervisor for MQSeries 2.3, NEON message monitoring software and IBM MQSeries Integrator are scheduled to be attainable within the first quarter of 2000.

For additional information, seek recommendation from Tivoli at www.tivoli.com.


000-030 IBM Tivoli Service Request Manager V7.2(R) Implementation

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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation

Test Code : 000-030
Test name : IBM Tivoli Service Request Manager V7.2(R) Implementation
Vendor name : IBM
: 202 existent Questions

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IBM Tivoli Service Request Manager V7.2(R) Implementation

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Management Solution automates software upgrade distribution. | killexams.com existent questions and Pass4sure dumps

Press Release Summary:

ITIL (Information Technology Infrastructure Library)-based end-to-end change and release management solution helps organizations automate processes for managing software changes throughout enterprise. Product lets organizations synchronize IT and application development teams, track location of every bit of software assets, and seamlessly dole software releases across enterprise. Employees can also request unusual software, upgrades, and patches.

Original Press Release: Peregrine Systems(R) Announces End-to-End Change and Release Management Solution New ITIL-Based Offering Automates Processes for Software Upgrades, Patches and Release Distribution

SAN DIEGO, Feb. 8 -- Peregrine Systems, Inc. , a leading provider of asset and service management solutions, announced today an end-to-end change and release management solution to succor organizations automate every bit of processes for managing software changes throughout their global enterprises.

Implementing an ITIL (Information Technology Infrastructure Library)-based software release management project can be a time-consuming, complicated task which often requires technical expertise about disparate applications and coordination with multiple vendors. The unusual Peregrine change and release management solution integrates industry-leading software -- Peregrine's ServiceCenter(R), IBM Tivoli and Rational applications -- with professional services to create an end-to-end, automated solution.

Using this unusual offering, organizations can synchronize IT and application development teams, track the location of every bit of software assets and seamlessly dole unusual software releases across the enterprise. The solution streamlines software release management by batching multiple changes, providing a working environment to manage applications from development to production, automating release distribution and updating the configuration management database (CMDB) following a software launch.

When used with Peregrine's self-service applications, employees can leverage this solution's release management capabilities to request unusual software, upgrades and patches. The request will then be routed through and logged into ServiceCenter at which point IBM Tivoli Configuration Manager (TCM) will automatically deploy the software or patches throughout the organization. By automating this functionality, organizations can react quickly to change, freeing up valuable time and IT resources.

"More than 30 percent of the joint Peregrine and Tivoli customer groundwork is undertaking IT projects to automate their service support and service delivery capabilities using ITIL-based processes," said Russ Mann, Peregrine's senior vice president of strategic initiatives. "The goals of many of these projects are to standardize change and release management processes and create an integrated, automated system to manage those processes. We've teamed up with IBM Tivoli, one of their longstanding strategic partners, to create a change and release management solution that will succor organizations meet these goals.

Mann continued, "Today, as they proclaim their unusual global alliances team and their renewed commitment to their industry partners, we're delighted to present the first of many end-to-end offerings that incorporates best-of-breed technology and world-class services to address the evolving needs of their global customers."

Extensive Peregrine and Tivoli Integration

This unusual change and release management solution adds to the robust series of Peregrine connectors and integrations for IBM Tivoli applications. They include: ServiceCenter and AssetCenter(R) integration for IBM TCM as well as ServiceCenter integration for IBM Tivoli Enterprise Console (TEC), IBM Tivoli NetView, Tivoli Data Warehouse 1.1 and Tivoli industry Systems Manager.

Hannaford Bros. Co., a multi-regional supermarket retailer supporting approximately 250 stores throughout the eastern United States, has implemented a service management solution comprising Peregrine Service Establishment and TEC. With primary responsibility for ensuring the highest levels of uptime and system availability, Hannaford's Enterprise Systems Management (ESM) group has been using ServiceCenter since 2002 to log and prioritize incident calls, handle every bit of concern tickets and requests for routine services, monitor every bit of open items, identify root causes of service interruptions, and correlate problems to pinpoint trends and recurring events.

ServiceCenter's seamless integration with TEC enables rapid event management and correlation, allowing Hannaford to substantially improve its IT support efficiency and productivity. "Peregrine and Tivoli provide a winning combination for us, enabling the ESM team to categorize and prioritize problems within seconds," explained Ken Calden, Hannaford's ESM analyst. "We can direct the call to the right group, even to the most usurp person within that group who can resolve the problem quickly."

Hannaford has also embraced Peregrine's Evolution Model to optimize their ITIL-based service management processes and harvest additional operational benefits. "By incorporating automation, intelligence and two-way communication into their operations, we've been able to lumber well beyond chaotic and reactive service management to leverage a much more proactive approach to service management," said John McFarland, Hannaford's ESM team leader.

Hannaford is currently rolling out Peregrine's change management application and is on track with its implementation of Peregrine's service smooth management software, which will provide tighter integration with other service smooth agreement tools to succor quantify IT service costs and establish performance benchmarks.

"Peregrine and Tivoli give us a mighty groundwork to build upon and ensure best practices throughout Hannaford," said McFarland. "Rather than having to deal with disparate systems and multiple support platforms, they possess chosen an integrated best-of-class solution that meets every bit of their needs while providing an extensible framework for the future."

About Hannaford Bros. Co.

Hannaford Bros. Co. is a multi-regional supermarket retailer and wholly owned subsidiary of Delhaize Group, an $18 billion company with supermarkets in North America and Europe. Hannaford supermarkets are located in Maine, unusual Hampshire, Vermont, unusual York and Massachusetts. Hannaford also provides IT service support to Kash n'Karry/Sweetbay, a second Delhaize Group chain, based in Florida.

About Peregrine

Peregrine Systems, Inc. develops enterprise software solutions that enable organizations to evolve their IT service and asset management practices for reduced costs, improved IT productivity and service, and lower risk. The company's asset and service management offerings -- ranging from Peregrine Asset Tracking and Peregrine Service Establishment to Peregrine Asset Optimization and Peregrine Service Optimization -- address specific real-world industry problems. These solutions do it viable for IT organizations to maintain a changing IT infrastructure, manage their relationships with end-users and service providers and gain greater visibility into how IT investments are performing. The Peregrine Evolution Model provides a roadmap for companies that want to systematically evolve the sophistication and effectiveness of their IT operating practices.

Founded in 1981, Peregrine Systems has sustained a affluent tradition of delivering solutions with superior functionality to a broad segment of the global enterprise customer market. Headquartered in San Diego, Calif., the company conducts industry from offices in the Americas, Europe, and Asia Pacific. For more information, gladden visit www.peregrine.com.

Peregrine Systems, ServiceCenter and AssetCenter are registered trademarks of Peregrine Systems, Inc. or its affiliates. every bit of other marks are the property of their respective owners.

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Enterprise Security: Locking Down Web Services | killexams.com existent questions and Pass4sure dumps

Enterprise Security: Locking Down Web Services
  • By Roberta Bragg
  • 11/20/2001
  • As you've probably gathered from the plethora of hype and hope freely available from the vendor of your choice, Web services are the next distributed computing paradigm. [You can behold their October cover stories at www.esj.com for in-depth coverage of Web services.—Ed.] While paradigms promote and go, most of us survive—and not because they eagerly embrace every unusual technological whim. Rather, we've learned to selectively accumulate expertise in unusual technologies and champion their exhaust where appropriate.

    But I infatuation to achieve more than that—and I'm going to challenge you to achieve the same. query yourself this question: What will be the security challenges of the unusual Web services model? I'm not talking about the proposed standards and fledgling products at the code level, since I doubt that most vendors will do that code available to us anyway. Rather, I add up to examining the areas where your company will be most vulnerable where Web services are concerned—where your services meet with the outside world's.

    Get Involved Early

    Three steps taken now can succor assure that when your company does start using Web services in a serious way, security won't be compromised.

    Educate yourself; possess your security team achieve the same. Now is the time to define for vendors and in-house developers just what standards they'll be expected to adhere to.

    Demand full details from vendors and programmers about how they're addressing security. PKIs, trusted relationships, CAs, storage of keys—ask for the works.

    Get involved as security standards are developed industrywide. If you've been in computing a while, your input is especially valuable. If you possess an interest in this area, don't wait to possess security standards dictated to you. —R.B.

    First, I'm suggesting that you study up on the algorithms that define how Web services work. Then attach your considerable expertise to work defining significant security practices that every vendor and every in-house programming team can follow in using this unusual model. You want everyone your firm works with to understand that security goes in before the label goes on; to achieve that, you possess to succor vendors and in-house staff understand your intent.

    Second, exact that both your vendors and your programming staff give you full details on how they intend to provide for secure transactions with and between Web services. do them recount you key strengths, standards incorporated and algorithms used. If public key algorithms are share and parcel to their approach, who's the Certificate Authority and what trusted relationships are in place? Where are keys generated and stored? How are they protected?

    Remember, while a Web server provides for interaction between a browser (and thus an individual) and a Web page, Web services provide for interaction between Web services. If code somewhere is talking to code elsewhere on my—or my company's—behalf, I want to know that hacker Beelzebub's code isn't spoofing, examining, corrupting, stealing or otherwise interfering with the process.

    Third, review the proposed security standards and processes already in the works. Participate in the discussion. The opening is this: Each succeeding "new model of computing" seems to evolve without the profit of the participation of the generations of computing experts from the previous one. I'm not adage that anyone working on current projects is clueless—far from it.

    There are some excellent ideas being incorporated. But let's kisser it—of the millions of programmers working on your Web services projects, everyone won't be quite so gifted. If Web services are to be secured, their design and implementation requires your participation. Since you probably won't net an invitation, you'll possess to jump right in.

    Early Vendor Solutions

    In addition to SSL and other PKI/certificate-based approaches, vendors are using established and proposed standards, as well as proprietary solutions. Here are a few vendor approaches:

    IBM (www.ibm.com): IBM's DB2/XML Extender allows access to DB2 version 7.2 by Web services applications. Tivoli Manager for WebSphere Application Server provides a single point of control for access in distributed environments that exhaust WebSphere. Tivoli SecureWay Policy Director can be used by WebSphere developers to build access control into applications.

    Microsoft (www.microsoft.com): Microsoft's .NET strategy entails the exhaust of security in several areas including file, operation and URL authorization, rule-based security policies and role-based security based on users inside and outside of traditional Windows environments. Microsoft's strategy also provides for authentication of .NET forms, in which a user provides credentials on a shape that's submitted to the application for validation.

    Netegrity (www.netegrity.com): Netegrity's TransactionMinder is intended to provide centrally managed, policy-based access control to XML-based Web services and UDDI registries with initial support for Sun ONE and webMethod's platform. Future support is planned for Microsoft's .NET, BEA Systems and Bowstreet's Web services.

    Oblix (www.oblix.com): Oblix has released NetPoint 5.0, a management software product that uses XML-based Web services for identity and access. It integrates with Microsoft's dynamic Directory (user and group controls defined in AD can be used) and Verisign's On-Site Certificate services.

    Securant Technologies (www.RSA.com): Securant Technologies, now share of RSA Securities, has announced single sign-on, Web-access management for BEA WebLogic's Portal 4.0 through its ClearTrust SecureControl product. Securant's products will exhaust SAML. —R.B.

    Security Essentials

    Determining the questions to query is simple. Secure Web services should provide sophisticated handling of the selfsame security challenges you exact of any computing logic. The problem is, because Web services often will involve outside exposure, making such services safe demands that you hold a very different approach.

    Authentication: In the information systems world that most of us work in, authentication means proving identity by providing a user ID and password, or in more sophisticated environments, a smart card, token or body part. In modern networks, computers may authenticate each other through certificates, Kerberos or even pre-shared manual keys. In the Web services world, programs of varying ownership, origination and sophistication will be interacting with each other. How can they be assured that these pieces of code can correctly identify and authenticate each other?

    Authorization: Let's simulate that you're a medical establishment—a hospital or a doctor's office—and I'm a medical insurance company. I might possess Web services in space that receive and respond to your Web services' requests for payment. Once their services possess proven their identity, how can they control what they can achieve with each other? In the course of the transfer of patient information from your Web service to mine, what controls the access my Web service has?

    Think of two clerks from different companies talking on the phone. You possess strict rules on what types of information can be provided to whom. Indeed, you control the access your employee has as well. Obviously, I could program my Web service to query certain questions, but will yours be able to determine which it should answer? They can give rules to clerks and restrict their knowledge, and set file permissions to restrict users accessing computer files. Yet how will this model work when the people exchanging information are not people at every bit of but snippets of code?


    ServiceNow: Decelerating Growth, Limited Market Size Point To big Downside | killexams.com existent questions and Pass4sure dumps

    No result found, try unusual keyword!IBM ... implementation times. For these reasons, NOW may lose certain customers over time to SaaS providers who present more attractive multi-tenant solutions. They congratulate ServiceNow for creating a ...


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