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000-018 IBM Tivoli Service Request Manager V7.1 Implementation

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000-018 exam Dumps Source : IBM Tivoli Service Request Manager V7.1 Implementation

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IBM IBM Tivoli Service Request

IBM diagnosed as "a leader" in service Desk administration tools through independent research enterprise | killexams.com existent Questions and Pass4sure dumps

April 10, 2008 09:00 ET

Tivoli provider Request manager stated as a leader for both significant complicated agencies and Smaller corporations

ARMONK, ample apple--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) these days announced that its Tivoli provider Request manager has been named as a frontrunner in Forrester's March 2008 record entitled "The Forrester Wave™: service Desk management equipment, Q1 2008."

during this complete evaluation, Forrester analyst Chip Gliedman evaluated 13 gigantic and small carrier desk carriers across 96 standards, with IBM being named a leader for each colossal complicated organizations and smaller businesses.

The results of the Forrester document reflect the supplies and commitment IBM has made to the service Desk market. Tivoli's carrier Request manager tool suite has been superior and multiplied via bought technology and dedicated construction components, resulting in an reply that may meet the varying necessities of each ample and small corporations.

"We're extraordinarily cozy with Tivoli's most recent positioning in Forrester's Wave file on provider Desk management equipment," preeminent Al Zollar, generic manager, Tivoli application. "the capitalize of configuration, lessen migrations charges, means to help devoid of impacting investments in personalization, as smartly because the modern architecture gives this solution suite the entertaining capacity to fulfill a wide selection of requirements based on the challenges their customers face. With the resources they fill now been able to add to their edifice and implementations groups, we're assured Tivoli will continue to subsist a leading reply for the service Desk administration market."

Forrester evaluated the strengths and weaknesses of birthright provider desk administration equipment. The assessment focused on Product Capabilities, ITSM street Map and Market Traction. The file summarized its contrast of IBM Tivoli's service Request manager as "... an spectacular ITIL-primarily based provider administration answer, ... [it] is on its way to becoming a bold competitor at the extravagant conclusion."

The standards for the service Desk management equipment for giant or advanced companies protected: means to address huge appellation volume; able to mannequin large and complicated workflows; integration with regular systems and asset management equipment; in a position to capitalize the installing and support needs of tremendous, global organisations.

IBM Tivoli's reply turned into cited in the report as being among those that provided "industrial-strength tool suites with confirmed tune information in many international groups of 10,000 plus employees. sum fill finished suites of equipment protecting a plenary latitude of provider administration requirements tied to efficacious workflow engines and masking top-tier CMDB architectures."

The criteria for provider Desk management tools for Smaller corporations with less advanced needs fill been diverse, but once more IBM Tivoli's reply became named as a "leader" for this class.

For smaller companies, the provider desk atmosphere became characterised by using: lower platform demands; greater accent on incident and problem administration; lessen requirements for practising and professional supplies; desk-right lifestyles cycle capabilities. IBM Tivoli's provider desk tool reply scored in the report's precise of the pack through its "shear breadth of performance and capabilities."

About IBM

For more tips on IBM, gratify visit www.ibm.com. more information on IBM's Tivoli will too subsist discovered at http://www.tivoli.com.


IBM Maximo service Request | killexams.com existent Questions and Pass4sure dumps

IBM Maximo provider Request (provider Request) app offers a platform for getting into service requests into IBM Maximo Asset administration. provider Request is usurp with IBM Maximo anyplace 7.6.2.x.

users can speak or classification a description of the request, and enter a location and an asset for the request. they could additionally view the requests that they created which are at the instant unresolved a agreeable way to follow up on those requests. Contact your IBM Maximo anywhere administrator earlier than the usage of this software.


Tivoli Unveils e-business administration equipment | killexams.com existent Questions and Pass4sure dumps

Tivoli Unveils e-company management equipment

Tivoli systems Inc. has developed novel management solutions to handle e-company’ tall carrier stage requirements, in line with the IBM MQSeries, NEON and BEA methods middleware. Tivoli manager for MQSeries and Tivoli manager for BEA TUXEDO leverage integration with Tivoli enterprise to extend problem determination pace and help software availability and efficiency. in addition, novel Tivoli able releases of IBM MQSeries Integrator, NEON e-Biz Integrator and IBM WebSphere application Server monitor and control the applications underpinning considerable e-business approaches.

Tivoli's novel e-enterprise infrastructure management options encompass: Tivoli manager for MQSeries 2.3, a centralized administration tool for IBM MQSeries message queuing software, which supports IBM's latest MQSeries release and gives novel levels of usability, scalability and performance; Tivoli supervisor for BEA TUXEDO, which consolidates management suggestions from dissimilar domains and servers with assistance from other censorious components of the allotted ambiance; Tivoli world industry manager, a device that unifies the administration of diverse databases, message queues, kick request brokers, net servers and functions, such as PeopleSoft and SAP; Tivoli determination capitalize guides, which seriously change availability records amassed from assorted TUXEDO domains into enterprise abilities for skill planning and allocation of materials and capital.

IBM MQSeries Integrator, IBM WebSphere application Server and NEON e-Biz Integrator IBM MQSeries Integrator message broking service and NEON e-Biz Integrator allow agencies to dynamically react to enterprise hobbies with the aid of manipulating and routing data and seamlessly integrating applications, databases and networks. To proactively control this strategic middleware, NEON and IBM fill announced novel Tivoli equipped options that enable corporations to control components of their e-enterprise enterprise out-of-the-box with Tivoli. in addition, IBM has additionally introduced that WebSphere application Server will ship Tivoli in a position.

Tivoli supervisor for BEA TUXEDO and IBM WebSphere utility Server are actually obtainable. Tivoli supervisor for MQSeries 2.3, NEON message monitoring utility and IBM MQSeries Integrator are scheduled to subsist attainable in the first quarter of 2000.

For more information, seek counsel from Tivoli at www.tivoli.com.


000-018 IBM Tivoli Service Request Manager V7.1 Implementation

Study lead Prepared by Killexams.com IBM Dumps Experts


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000-018 exam Dumps Source : IBM Tivoli Service Request Manager V7.1 Implementation

Test Code : 000-018
Test appellation : IBM Tivoli Service Request Manager V7.1 Implementation
Vendor appellation : IBM
: 114 existent Questions

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IBM Tivoli Service Request Manager V7.1 Implementation

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Workplace Services. A Brief Personal History of the Service Catalog and Its Evolution | killexams.com existent questions and Pass4sure dumps

When Cisco acquired netwScale (my company), in addition to their cloud portal, it too brought in the Cisco Workplace Portal (formerly RequestCenter).

There was a lot of curiosity as to what Cisco would enact with an ITIL style service catalog and what the future of such product would subsist within Cisco.   Well, it’s 18 months later and it is doing quite well, with an exciting roadmap and some novel things already shipped and some in the wing.

In this post, I want to dispute what are workplace services, how they fill evolved, how they are evolving and what it means to the service catalog.

Workplace services are those services that employees necessity in order to enact their jobs. They comprehend computers, phones, offices, novel employee set up, terminations, access to applications and anything else you can imagine.  I fill seen tens of thousands of service definitions both common and unusual.

Common ones are the desktop computer variety, but even these sometimes fill an unusual bent. For example, banks fill different workstations for tellers than admin staff.  Other fill engineering workstations that are  different salespeople. Role definition becomes a pretty considerable aspect of a service catalog implementation.

Unusual ones were “Report chemical fire”, “Order Executive Sedan”, “Inter-factory mail”, and “File patent idea”. Patent as a service, if you will

If it was something that could subsist requested, it went in the catalog. Today some customers fill 1,500+ service definitions in their catalogs with user bases in the 350,000 employees.

But over the years, the workplace has not stayed the same. There fill been many changes in the accent and priority of service definitions customers prioritized or cared about. The why they decided to consume a service catalog has changed through the years and continues to evolve.

A brief history of the service catalog

From 2001-2004, the customer focus  on why implement a service catalog was driven solely by cost reduction. Using self-service to eliminate calls to capitalize desk (order, status, close, delays, problems, escalations generated many calls per service request).  So my team spent a lot of time doing ROI calculators in those days. There wasn’t much integration required as few had automated processes and Cisco Workplace Portal has a powerful web based work manager that was better for process management than the the plump client capitalize desks of the time.  ITSM vendors took a long time to recognize the necessity for self-service because they kept talking to capitalize desk managers rather than the consumer of the service itself. This is a pattern that they are too seeing with cloud services.

2004-3007. Sarbannes-Oxley (SOX) compliance became critical. The service catalog became a crucial component for documenting services, executing standard processes for account access and employee on-boarding and off-boarding a.k.a. hiring and firing.  The burning issue was that many people had more levels of access to applications that regulations permitted, and accounts would remain dynamic after they left their jobs. This created a potential risk for the company.

So two novel uses cases arose: application access and the automated provisioning of identities from their service catalog, and the consume of the catalog to control outsourced service delivery. The first led to connecting the catalog to tools fondness IBM Tivoli identity manager and Sun’s too. The latter sometime necessitated B2B interconnections between client and provider.  This may not appear fondness a lot but there were hundreds of apps, very complicated rules on what roles could enact what. It’s a very complex problems. So the service catalog brought down the cost of provisioning and improved performance from days to seconds, while maintaining controls.

This tension between providing self-service and maintaining control is too a pattern with cloud services.

Also, by 2006-2008, the focus had shifted to employee satisfaction with IT. ROI were not required. Most customers did bask in cost savings; I recollect one case where the legacy tool was costing $24,000 per service definition.  Also, a lot of people woke up ITIL and ITIL mandated the consume of a service catalog to enact Service plane Management.

2007 – 2009 saw three things happen. The distinguished recession, the birth of cloud computing and the maturation of ITIL change processes. The distinguished recession changed IT operations in many ways: more desire to consume SaaS, poignant non-mission censorious workloads to virtualized infrastructures. My favorite quotes from that time: “We are forklifting anything they can out of their datacenter”, “we are consolidating down two datacenters from 30”, and the winner “Those resources (Websphere admins) are gone and they are never coming back”.

Also, by then change management processes and tools were in place  so integration with the ITSM stack became a must fill requirement.  But too integration with virtualized infrastructures fondness Vmware vCenter or Citrix XenServer.

And every customer had punch list of  integrations required: CMDB’s, software distribution, single sign-on, procurement and many other tools became piece of the majority of service catalog projects.

The service catalog was at the center of a vast web of tools, unifying the user suffer that a bunch of processes and tools stitch together.  very pattern exists today with cloud services: lots of infrastructure and software absorbed up the catalog to deliver a unified experience.

2009-2012 saw the advent of the self-service and automated datacenter era and its cousin, the cloud.  The novel requirements are to provide complete control of resources in a self-service manner.  Out goes the capitalize desk as the primary integration point and in comes integration with cloud API’s such Amazon and automated orchestration of sum activities instead of manual activities.  This in a way is a sequelae of the distinguished Recession: one way to enact more with less is to provide it via automated self-service.

The outcome of these novel requirements for cloud based services meant that now lifecycle management, subscription management, and orchestration would become core to the Workplace portal.

Which is what they fill been busily doing for sum their customers

  • We added a complete portlet system so now customers can extend the portal with novel pages and novel portlets. revise to its supple nature, the novel Portal includes a Portal Designer and a Portlet Designer. And it’s Java JSR 168 compliant so you can bring those types of portlets into the portal.  For newScale customer, this capability is now piece of the standard license.
  • We added a basic license to the Cisco Process Orchestrator in order to leverage its superior integration and extensive number of adapters.
  • User suffer is very considerable so they fill some novel widgets, called Grid Controls, that enable much more dynamic forms. Whether you necessity the capacity to on-board a number of novel employees, or specify an indeterminate number of IP addresses, the Grid Control vastly simplify the user experience.
  • We too fill made significant changes to the rules system.  Now you can select whether rules execute in the client or on the server. This helps help performance and security which results in a better user experience.
  • New for their workplace portal customers are “Directory tasks” which enable simple manipulation and updating of directory information from workflows – a very common pattern in workplace services.
  • And cloud services require API’s so brand novel ease based API’s that enforce policies are available.
  • But that’s the past. The future looks even better.

     The Future of Workplace Services – Back to the Future?

    A comic thing about the future is that one can often behold the what, but not the when. So occupy this with a grain of salt for the when.

    Workplace services are fundamentally being altered by three phenomena:

  • Rapid adoption of SaaS services
  • Bring your own device (BYOD) and VDI/VXI
  • The mount of social collaboration outside the enterprise
  • Saas will require the evolution of the service catalog into a “service broker” role focused on provisioning of ID’s, roles, and vendor management. In my view, the 2004 consume cases with accent on goverance will earn a comeback. And the consume cases for outsourcing will too subsist apposite in this space. The novel wrinkle will subsist the accent on automation, agility and subscription management.

    Also, I believe that while the category of software called “Cloud Service Brokers” (CSBs) will subsist relevant, the very difficult consume cases that underpin Enterprise class applications will subsist be served by a traditional service catalog better than by the CSB’s. It is one thing to provision Google Apps for an employee, quite something else to provision access to “Time card system in the role of regional manager supply chain.”

    BYOD moves provisioning beyond the physical device to the virtual desktop, applications access and communications capabilities to employees.  This requires excellent orchestration as VDI/VXI as a service requires a rather large number of systems to subsist activated in immediate coordination. So just fondness in 2001, desktop provisioning was the main service and integration with capitalize desk and procurement were needed, now integration with a variety of virtualization, communication and network services are required.

    Finally, the mount of the social web and cross-company collaboration will bring in novel requirements for defining the control boundary for data.  Wikis, shared space, instant messaging, activity streams are sum very wintry novel capabilities. But if that’s tracking a potential contract, who should behold the amount of the contract? That will require a service catalog of access management which deals with novel ways of communication and collaborating beyond the walls of the enterprise.

    Share:


    Shared identities | killexams.com existent questions and Pass4sure dumps

    Shared identities

    Federated approach makes identity management portable

  • By Maggie Biggs
  • Mar 13, 2008
  • Overlapping identity management systems can subsist as much of a twinge to users ' and ultimately to systems administrators ' as multiple passwords.

    Agencies that maintain multiple user repositories or whose processes cross more than one security domain should esteem implementing federated identity management to reduce administrative overhead and costs while increasing security and simplifying the user's experience. The primary objective of federated identity management is to give authorized users the capacity to securely access applications or services both in their own organization and in other domains without the necessity for redundant user administration in sum the domains involved.

    The necessity is obvious; with the increased integration of Internet-related technologies into industry processes, users often necessity to cross domains to access external systems. Likewise, external users often necessity to access internal systems.

    Imagine federal, state and local first responders being able to access sum levels of resources with a single sign-on. A federated identity management system can handle that type of responsibility without sacrificing security.

    Maintaining identities

    There are several benefits to implementing federated identity management. 'Chief among those that fill driven deployments is the cost of maintaining identities for service providers," said Andras Cser of Forrester research. 'With federation, only one party needs to maintain the users' identities.'

    Moreover, security can subsist improved by authenticating and authorizing users in a single operation and then using their identity attributes to determine which applications or services they can access.

    Privacy can too subsist addressed because the information shared can subsist controlled or limited.

    For the user, life gets easier because in a federated environment, they must recollect only a single password.

    Adoption of federated identity management is expected to extend dramatically this year and next as organizations attempt to help communication with industry partners, enhance customer service, better integrate outsourced services, and adopt more open, standards- based technologies. Cser said he expects market adoption to double by 2009.

    However, some challenges remain before adoption can depart mainstream ' and they're not only technical. People, process and risk issues must subsist addressed during any federated identity implementation, said Gregg Kreizman, research director of Secure industry Enablement at Gartner Group. These agreements lay out the fundamental expectations for sum parties and comprehend elements such as:

  • How identity will subsist proved before a credential is issued.
  • What forms of authentication will subsist used.
  • The expectations for provisioning and de-provisioning users.
  • How credential providers' activities will subsist monitored and audited.
  • Which service levels will subsist maintained.
  • What are the users' responsibilities.
  • The liabilities for each party in the event of a breech or failure.
  • The audit requirements.
  • 'Establishing such an agreement has typically been the most difficult piece of establishing a federation,' Kreizman said. Therefore, one of the most considerable items on your federated identity management checklist should subsist establishing a formal governance plot with sum cross-domain partners.

    Carolyn Ford, product manager for Identity and Access Management Solutions at Novell, said she too sees some technical hurdles. 'There needs to subsist standardization on identity policies and procedures to ensure consistency through the organization,' she said. 'Organizations too necessity to implement an external auditing and monitoring system to validate and prove those systems were properly implemented and effective.'

    How it works

    At a tall level, a user or service logs in to an identity provider (IdP) ' usually in the user's local domain. The user or service then requests access to an application or a service. If that request is in the local domain and the user is authorized to access it, the IdP grants access.

    On the other hand, if the request is for an application or service in another domain, the IdP redirects the request along with an assertion containing the federated identity information.


    Technavio Announces Top Six Vendors in the Global Storage Virtualization Market Until 2019 | killexams.com existent questions and Pass4sure dumps

    LONDON--(BUSINESS WIRE)--Technavio has announced the top six leading vendors for the global storage virtualization market in their latest research report. This report too lists four other prominent vendors who are expected to contribute to this market’s growth over the forecast period.

    To identify the top vendors, Technavio’s market research analysts fill considered the top contributors to the overall revenue of this market. To reckon the market size, the report considers the revenue generated from the implementation of storage virtualization appliances and software in Americas, EMEA, and APAC.

    Request sample report: http://bit.ly/21bRWOO

    “In a traditional data center environment, migrating data from one drive to other involves operational downtime (temporary termination of user access to data). In case of large amounts of data, it can occupy even days to transfer the data to a novel drive. Storage virtualization aids in smooth data migration without incurring any downtime. To tap the attractive market, resellers fill started to tender storage virtualization as a service for enterprises procuring novel systems. Technavio researchers forecast this trend to capitalize the market reach over USD 10 billion in revenue by 2019,” said Rakesh Kumar Panda, one of Technavio’s lead analysts for data center research.

    Six leading vendors in the global storage virtualization market:

    Citrix

    Citrix is a global organization known for virtualization solutions such as its XenApp, XenDesktop, and XenMobile products. Citrix entered the data center market through the acquisition of XenSource, an enterprise-grade virtual infrastructure solution. In a data center environment, virtualization of servers that hasten industry applications and associated storage systems that store application data fill gained higher traction over the years.

    In a Citrix XenServer environment, a database is created on top of the physical storage to connect virtual servers to the underlying storage infrastructure. Citrix is constantly innovating to ensure efficient functioning of XenSource open-architecture with the management tools used by data center operators. Many storage virtualization vendors (such as DataCore) are working with Citrix to enhance the performance of their virtualized storage environments. Through its acquisition of Sanbolic, Citrix entered the software-defined storage space in storage load balancing for optimized delivery of application-specific workloads.

    HP

    HP is a global organization that leads the market for storage infrastructure products and software. The company has collaborated with VMware to develop innovative tier storage and unique storage virtualization technologies that capitalize enterprises optimize their recrudesce on investments. Together, HP and VMware provide comprehensive, certified, and proven virtual infrastructure solutions. HP’s solutions reduce costs, enable automation, ease data migration, simplify management, help application performance, and capitalize achieve operational balance in a data center environment. HP storage virtualization solutions at the array, network, and file systems levels aid in dynamic data movement. VMware Storage vMotion works with HP storage virtualization solutions to accelerate virtual machine disks across heterogeneous disk arrays and enables maintenance of storage infrastructure with no downtime.

    Some storage virtualization solutions offered by the company comprehend HP StorageWorks SVSP, which offers cost-effective storage virtualization solution for better storage management, increased utilization, and mobility of virtual environments; and HP StorageWorks with built-in virtualization that improves storage utilization and lowers cost of ownership. The company too offers SDS through its HP StoreOnce and HP StoreVirtual VSAs.

    IBM

    It is a global IT infrastructure vendor offering storage virtualization solutions for companies of sum sizes. IBM offers the SAN Volume Controller with built-in IBM Spectrum Virtualize software to help the flexibility of storage infrastructure and data economics. The product has a single point of control to deliver tall availability and storage resource utilization. Some of its benefits comprehend centralized management, uninterrupted data migration, instant recovery from disk backups, storage capacity that is up to five times higher, and interoperability. IBM too offers scalable virtualized, flash-optimized storage systems to consolidate workloads for ease of management into single systems to achieve improved performance, and tall availability through reduced costs.

    IBM offers Tivoli Storage Manager, a storage management software for virtual storage environments to protect VMware and Hyper-V storage virtual machines. The product provides snapshots of virtual machines, simplifies virtual machine backups, and enables VMware vCloud Director. The company has too integrated SDS with its products.

    Microsoft

    Microsoft implements storage virtualization through Windows Server 2012 R2 (Hyper-V). Virtualization is enabled through the file and storage services in the Windows Server product. It too supports creation of storage tiers and automates the writing of frequently read storage blocks on solid-state storage devices. This product has a Storage QoS (quality of service) feature to forestall inappropriate consume of I/O capabilities. Its other features comprehend offloaded data transfer, ReFS (resilient file system), Live Storage Migration, Hyper-V Replica, Hyper-V Recovery Manager, and storage spaces thin provisioning and trim.

    Oracle

    Oracle, which is known for its database management systems, is too involved in the design and manufacture of infrastructure hardware and software for data center environments. The company offers a VM platform that enables sharing of storage repositories between server pools, where the storage is mapped to virtual machines through the user interface. The company too offers Oracle VM Storage Connect for simplified management of virtual environments. Oracle provides an abstraction layer through which the administration can easily fulfill resource provisioning in an efficient manner. The Oracle VM Storage Connect plug-in exists in Oracle VM Server closer to the actual storage. There are two types of Oracle VM Storage Connect plug-ins: file systems and storage arrays.

    VMware

    This leading global virtualization-based organization offers VMware vSphere, Virtual SAN, and vCenter Site Recovery Manager for data center storage environments. vSphere storage virtualization combines the features of vSphere with API abstraction layer for physical storage assets to subsist addressed, managed, and optimized in a virtualization deployment. VMware storage virtualization technology offers benefits such as improved resource utilization, increased application uptime, and leveraging existing storage infrastructure. vSphere VMFS (Virtual Machine File System) provides access to shared virtual machine storage for multiple vSphere servers concurrently. It too groups storage based on user-defined policies; performs storage migrations, eliminating I/O bottlenecks and frees up storage capacity; and increases virtual storage utilization through dynamic allocation and provisioning of physical storage capacity.

    VMware too offers VMware Virtual SAN, which is a hypervisor-converged storage for vSphere virtual infrastructure with benefits such as lower cost of ownership and higher scalability and performance, along with vCenter Site Recovery Manager, which is a calamity recovery solution for virtualized applications.

    Browse related reports:

    Purchase three reports from their library for the price of one by becoming a Technavio subscriber. Subscribing to Technavio’s reports allows you to download any three reports per month for the price of one. Contact enquiry@technavio.com with your requirements and a link to their subscription platform.

    About Technavio

    Technavio is a leading global technology research and advisory company. The company develops over 2000 pieces of research every year, covering more than 500 technologies across 80 countries. Technavio has about 300 analysts globally who specialize in customized consulting and industry research assignments across the latest leading edge technologies.

    Technavio analysts employ primary as well as secondary research techniques to ascertain the size and vendor landscape in a sweep of markets. Analysts obtain information using a combination of bottom-up and top-down approaches, besides using in-house market modeling tools and proprietary databases. They corroborate this data with the data obtained from various market participants and stakeholders across the value chain, including vendors, service providers, distributors, re-sellers, and end-users.

    If you are interested in more information, gratify contact their media team at media@technavio.com.



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